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New Fibre 900 connection, only getting 280's on speedtest.net?

mrpjw — Fri, 05 Mar 2021 07:58:42 GMT

Hi, been waiting a couple of days for new connection to settle, but cant get any more than 280 down, and 110 up on any speedtest apart from BT's own, which tells me i should receive the 900/110....The up speed is perfect, just the down is way below the 900, even below the 450 stayfast promise!.

Ive tried a different router, and still the same. Any Ideas, do I need to call for an engineer?

Re: New Fibre 900 connection, only getting 280's on speedtest.net?

mrpjw — Fri, 05 Mar 2021 08:40:10 GMT

Rebooted the actual BT box on the wall and the hub....speeds are now in the 400's....atleast near the stayfast figure...
Hopefully they will increase at some point.

Re: New Fibre 900 connection, only getting 280's on speedtest.net?

mrpjw — Fri, 05 Mar 2021 09:02:41 GMT

speeds are dropping again.....😰

Re: New Fibre 900 connection, only getting 280's on speedtest.net?

pippincp — Fri, 05 Mar 2021 09:09:35 GMT

Run a speed test here. https://fast.com/

Do net expect to get full speeds with a wireless connection. All speed tests should be performed with a wired connection.

Re: New Fibre 900 connection, only getting 280's on speedtest.net?

ch — Fri, 05 Mar 2021 09:53:45 GMT

If you don't get full speed from a wired connection, it may also be worth running TCPOptimizer (https://speedguide.net/downloads.php) - that made a difference for me on Windows 10.

Also not all the speedtest servers seem capable of a reliable gigabit test speed, which is why people suggest fast.com.

That said I've found several speedtest.net which work okay for me and allow me to max out the speed:

Re: New Fibre 900 connection, only getting 280's on speedtest.net?

pippincp — Fri, 05 Mar 2021 14:09:21 GMT

@chIt's not just people who suggest Fast.com, it's also BT's FTTP team.

Re: New Fibre 900 connection, only getting 280's on speedtest.net?

ch — Fri, 05 Mar 2021 21:05:52 GMT

They're people too 😊