This topic

Internet going off 2-3 times a week at the same time

PavlosUK — Sun, 07 Mar 2021 08:12:54 GMT

Hello, so I game alot and play destiny raids late but about 2-3 times a week my internet shuts off and I get booted from online and the hub turns red then orange before coming back up a few mins later but it's really becoming a issue now, it's always around 23:00 give or take 10 mins either side... Why does this keep happening and can it be fixed because as I said it's becoming a bit of a major issue for me now . Thanks

Re: Internet going off 2-3 times a week at the same time

imjolly — Sun, 07 Mar 2021 10:08:32 GMT

if drops are that regular it suggests something in your home either switching on or off - something like central heating boiler

Re: Internet going off 2-3 times a week at the same time

PavlosUK — Mon, 08 Mar 2021 06:26:20 GMT

I was told this ... So every time it goes off I check with other people if anything has been switched on or off and there is never anything happening that can cause it .... Plus we have lived here for a few years now and it has not always done this

Re: Internet going off 2-3 times a week at the same time

PavlosUK — Fri, 12 Mar 2021 09:14:15 GMT

So it happened again last night and nothing round the house happened ... It dropped at 22:39 right when I was in the middle of something so I shot out to see if anything had happened round the house but every one was in bed and all the lights and other devices were off

Re: Internet going off 2-3 times a week at the same time

NeilO — Fri, 12 Mar 2021 10:57:47 GMT

Hi @PavlosUK I'm sorry to see your broadband connection is dropping out, I'll send you a private message in a moment so you can send over your details to the moderation team and we'll be happy to test the line to see if there are any faults.

Thanks
Neil

Re: Internet going off 2-3 times a week at the same time

PavlosUK — Wed, 07 Apr 2021 23:28:46 GMT

Ok so I had a good stretch of about 20 days and I though it was fixed but it's happening again.... There must be something that can be done ?

Re: Internet going off 2-3 times a week at the same time

campo8558 — Fri, 09 Apr 2021 11:08:48 GMT

It's quite a common problem.

https://community.bt.com/t5/BT-Fibre-broadband/Disconnects-every-night-Frustrating/m-p/2152864

https://community.bt.com/t5/BT-Fibre-broadband/Connection-drops-regularly-at-night-and-with-speed-test/m-p/2153033

(and there are several like this)