https://community.bt.com/t5/Archive-Staging/Full-Fibre-Download-Speed-13MBs/m-p/2147422#M1213481 <P>if you are using wifi then try ethernet connection</P> <P>are you connecting to 5ghz network</P> <P>guarantees are connection speed not download speed</P> Mon, 08 Mar 2021 10:11:39 GMT imjolly 2021-03-08T10:11:39Z https://community.bt.com/t5/Archive-Staging/Full-Fibre-Download-Speed-13MBs/m-p/2147421#M1213480 <P>Hi why is download speeds of 13mbs acceptable according to your app? I’m on full fibre and getting less speeds than my broadband package. Im in the same room as my hub.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="C7BB030F-A0B8-4DD7-95B0-320C448240A4.png" style="width: 640px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/72084iDBFF4E8EE8291146/image-size/medium?v=v2&amp;px=400" role="button" title="C7BB030F-A0B8-4DD7-95B0-320C448240A4.png" alt="C7BB030F-A0B8-4DD7-95B0-320C448240A4.png" /></span></P><P> </P> Mon, 08 Mar 2021 10:10:57 GMT https://community.bt.com/t5/Archive-Staging/Full-Fibre-Download-Speed-13MBs/m-p/2147421#M1213480 0613glass 2021-03-08T10:10:57Z https://community.bt.com/t5/Archive-Staging/Full-Fibre-Download-Speed-13MBs/m-p/2147422#M1213481 <P>if you are using wifi then try ethernet connection</P> <P>are you connecting to 5ghz network</P> <P>guarantees are connection speed not download speed</P> Mon, 08 Mar 2021 10:11:39 GMT https://community.bt.com/t5/Archive-Staging/Full-Fibre-Download-Speed-13MBs/m-p/2147422#M1213481 imjolly 2021-03-08T10:11:39Z