high ping and large deviation

DillanColleer — Tue, 09 Mar 2021 15:28:15 GMT

hello everyone, this is my first post,

I have a problem with the latency fluctuating drastically at my address.

this start a few weeks ago and i keep getting disconnected from online games because my ping becomes too high.

I have ran a tracert via command prompt to google and these are my results

1 7 ms 5 ms 6 ms router.asus.com [192.168.1.1]
2 42 ms 41 ms 43 ms 172.16.10.207
3 * * * Request timed out.
4 65 ms 44 ms 48 ms 31.55.186.184
5 36 ms 36 ms 35 ms host213-121-192-58.ukcore.bt.net [213.121.192.58]
6 35 ms 35 ms 89 ms peer3-et7-0-0.slough.ukcore.bt.net [194.72.16.52]
7 35 ms 37 ms 35 ms 109.159.253.75
8 35 ms 35 ms 37 ms 74.125.253.31
9 37 ms 36 ms 36 ms 209.85.241.93
10 35 ms 35 ms 34 ms lhr25s26-in-f4.1e100.net [172.217.169.4]

is that second IP address the BT cabinet? 43 ms seems very high considering it is the first IP address outside of my premises

I have also ran a ping test from modem/router (asus dsl ac68u) and here are those results.

64 bytes from 172.217.169.36: seq=0 ttl=116 time=31.462 ms
64 bytes from 172.217.169.36: seq=1 ttl=116 time=31.301 ms
64 bytes from 172.217.169.36: seq=2 ttl=116 time=31.418 ms
64 bytes from 172.217.169.36: seq=3 ttl=116 time=31.694 ms
64 bytes from 172.217.169.36: seq=4 ttl=116 time=31.832 ms

on Friday the problem seemed to have disappeared and the broadband worked flawlessly and when I did another ping test on that day the ping was 7ms.

does this seems like a faulty phone line? we are on a VDSL connection and use BT fibre.

anyone who can point me in the right direction to either find a fix or conduct more fault finding would be very much appreciated.

many thanks

Dillan

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high ping and large deviation