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900mpbs new setup dissapointed

Kingo63 — Tue, 09 Mar 2021 17:57:43 GMT

Hi had the 900mb installed today and absolutely so disappointed with performance, the only thing getting a half decent connection is my mobile phone, at around 500mpbs, my work laptop and phone are getting around 27mbps, son is using the 1gig rated BT connectors and all we have seen on average is a 100mpbs. My Sony TV connect via cat 5 to the home hub 2 is around 90, i comnected my personal laptop to the router via cat 5 and managed 600 at the most but via wifi its 50. My other son via his PS4 is only getting 22mb over wifi. Is it the **bleep** home home hub 2 or just BT in general!!! Annoyed aint the word

Re: 900mpbs new setup dissapointed

Borse2008 — Tue, 09 Mar 2021 18:10:13 GMT

so I hear where your coming from but it dosent mean just because you have 900 you will see 900 on each device. It's a combination with a number of factors which then limit the bandwidth.

Each device has a network or wifi device which in itself has limitations. I would suggest a better router anyway.

Re: 900mpbs new setup dissapointed

Kingo63 — Tue, 09 Mar 2021 18:32:56 GMT

I get that but you have to admit those speeds are ridiculous especially the ones under 30mbps and thats wifi standing next to the router!! We got faster on some devices when we only had 40mbps. Have been looking at the ax routers anyone recommend something half decent for the 150 pound mark?

Re: 900mpbs new setup dissapointed

pippincp — Tue, 09 Mar 2021 20:19:58 GMT

There's the TP-LINK Dual-Band AX50 Nighthawk AX4 WiFi 6 Router at around £135-£140. It's a reasonable router for the money.

Re: 900mpbs new setup dissapointed

Kingo63 — Tue, 09 Mar 2021 20:23:33 GMT

Just been looking at that, also looking at asus as ive used them before and interface is pretty easy to us is the TP link interface straight forward?

Re: 900mpbs new setup dissapointed

pippincp — Wed, 10 Mar 2021 09:18:53 GMT

You can look around the interface with this emulator. https://emulator.tp-link.com/ax50-eu-v1/index.html

Re: 900mpbs new setup dissapointed

Stu_H — Wed, 10 Mar 2021 12:01:11 GMT

Do you have any AX clients?

When you connected your tv and achieved 90mbps did you check to see if the tv is 100Mbps only connection rate?

Are you able to see what channel you are connecting too ie 2.4Ghz or 5Ghz?

What do you use the internet for ie gaming, streaming and so on.

Re: 900mpbs new setup dissapointed

Kingo63 — Wed, 10 Mar 2021 12:32:57 GMT

Hi checked later the Sony Tv is 100mb, my complaint is around the wifi which is poor unless right on top of it, even then for some reason my work mobile and laptop cannot get over 25mb and that's 2 feet from the router, linkspeed and bt powerline adapters and my tp link ones again is poorer than when i had my old BT setup, was getting around 40 older setup now only 30ish if lucky, i know wifi can be iffy but the speeds fluctuating so much for everyone, ps4 about 20ft away only gets 28mbps, we onky have 2 devices linked at 2.4ghz the rest on 5ghz. Seriously going to ditch the home hub 2 and go third party, only device that gets decent speed over ethernet directly connected to the router is my personal laptop and now getting near the advertised speeds but wifi is the main problem, we have a number speakers, laptops, phones, ipad, games consoles etc all connected at once only some get decent speeds of around 300 but thats standing on top of the HH2 go through the door next door 10ft away amd your getting 40 to 50 any further and well its down to around 28. Even with tp link extenders only at most get 50. Think its a better quality router needed asap to benefit from the extra speed. Even will to increase my budget too near 300 for a decent reliable wifi.

Re: 900mpbs new setup dissapointed

Les-Gibson — Wed, 10 Mar 2021 12:42:16 GMT

Before you go forking out money for what could be no good reason, have you turned off Smart Setup?

What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help

Re: 900mpbs new setup dissapointed

pippincp — Wed, 10 Mar 2021 13:05:09 GMT

The ASUS AX6000 WiFi 6 Gaming Router (RT-AX88U) is going for just under £300 on Amazon.

Re: 900mpbs new setup dissapointed

Kingo63 — Wed, 10 Mar 2021 13:35:58 GMT

I looked at that but couldnt see how to turn it off?

Re: 900mpbs new setup dissapointed

Kingo63 — Wed, 10 Mar 2021 13:37:38 GMT

Oops just saw your link, will try that when i get home see if it makes a difference.

Re: 900mpbs new setup dissapointed

Gary_C — Wed, 10 Mar 2021 14:47:07 GMT

I would recommend the TL-R605 as a stand alone Gigabit WAN router. Its cheaper than a router with built in wifi, simple to setup and seems to have plenty of performance. Then you can use a decent quality wifi mesh system of your choice.

I actually use the BT mini disks as they were cheap and worth a try. I have been pleasantly surprised by their speed and the seamless handover as I move about the house with my Laptop, but, I do have each disk hardwired. The none Premium white disks would probably be a good match otherwise.

Of course, I still have a copper landline. When PSTN is switched off, it will be interesting to see if I am forced back to using the Smarthub, give up using a landline, or if there is an alternative at the time.

Re: 900mpbs new setup dissapointed

pippincp — Wed, 10 Mar 2021 18:49:29 GMT

@Gary_C FTTC will continue after the PSTN switches off. The copper line will remain as the service is supplied from the cab, not the exchange.

For phone services, you would only have to go back to the smart hub if you went with BT Digital Voice you could go with any VoIP provider and continue to use the TP-Link.

Re: 900mpbs new setup dissapointed

Kingo63 — Wed, 10 Mar 2021 18:54:39 GMT

There is no smart setup to turn off on this new smart hub 2, in wireless settings it says smart 1 etc but there is no section in any tab thats says turn on or off, i can in wireless change the channel tonone that doesnt have smart next to it, but definitely no section with a smart setup on or off, ive gone through the lonk provided and its jot shown like the linked page.

Re: 900mpbs new setup dissapointed

matekaneve — Wed, 10 Mar 2021 20:02:00 GMT

Check it on your laptop/desktop pc not on your phone. In the mobile view of the smart hub interface Smart Setup doesn't show up. On the desktop view it's right on the first page as you log in to your hub.

Re: 900mpbs new setup dissapointed

Packetloss — Wed, 10 Mar 2021 20:17:14 GMT

Before buying any new equipment try some basic troubleshooting.

1. Disable Wi-Fi from the Smart Hub 2 management interface

2. Disconnect your Power line adapters

3. Disconnect every wired device, including and separate external hubs, switches or routers you may have.

4. Disable WiFi from a modern laptop that you might own

5. Connect your laptop via an ethernet cable directly to your smart hub 2.

5. Run a speed test from www.speedtest.net

If the results are still low, then speak with BT support. If you can obtain a decent speed from speedtest.net, then your problem lies with your equipment.

Test WiFi performance by re-enabling WiFi, and use you most modern device, preferably one that can connect at 5Ghz rather than 2.4Ghz. Run speedtest.net again from that device.

You'll expect to see a drop as WiFi performance is always weaker than a wired connection.

Gradually add the rest of your WiFi enabled devices.

When it comes to Powerline connected devices, you are dependent on the quality of your home wiring, and an Openreach engineer did say to me 4 weeks ago that they'd seen issues with some types of Powerline adapters that were connected to the Smart hub 2 on FTTP and FTTC services, when he came round to check my FTTC issues. Mine were not connected as I no longer use them.

Re: 900mpbs new setup dissapointed

Gary_C — Wed, 10 Mar 2021 20:55:47 GMT

@pippincpI am aware FTTC comes from the cabinet though I have FTTP. However my point was regarding the copper landline (which I kept for now with my FTTP install last month), my understanding is the copper landline function will be redundant when PSTN is switched off.
I know BT now allow FTTP without a landline, but transporting the number to another VOIP provider at the moment seems prohibitively difficult.
But in 2025 I will see what is possible.

Re: 900mpbs new setup dissapointed

Les-Gibson — Wed, 10 Mar 2021 21:17:38 GMT

@Kingo63wrote:
There is no smart setup to turn off on this new smart hub 2, in wireless settings it says smart 1 etc but there is no section in any tab thats says turn on or off, i can in wireless change the channel tonone that doesnt have smart next to it, but definitely no section with a smart setup on or off, ive gone through the lonk provided and its jot shown like the linked page.

??????????????????

Are you looking in the right place?

Re: 900mpbs new setup dissapointed

Kingo63 — Thu, 11 Mar 2021 11:20:10 GMT

Turned it off no difference at all, so looking at the tp link archer ax6000 £230, tp link archer ax90 £245 and asus ax88u which is practically 300 quid so not sure its worth the extra money other than i have always preferred Asus to any other vendor, just think they have always worked with no problems. What would you more knowledgeable guys buy? Want something future proof wifi 6 due a ohine upgrade plus my sons new laptop is wifi 6 and my other is getting another gaming laptop thats also wifi 6