This topic

Full fibre issue

Pagalot — Wed, 10 Mar 2021 22:29:00 GMT

I had full fibre 150 installed on Monday, BT has still not sent a router, I have an airport Extreme router, no matter what settings I try nothing works, my line is activated, spoke to support 6 times and still cannot get the router to detect the fibre, "connected no internet"

Can anyone help me out please with what I'm doing wrong

Re: Full fibre issue

licquorice — Wed, 10 Mar 2021 22:31:54 GMT

You just need to enter the generic PPPoE credentials of username bthomehub@btbroadband.com and password BT.

Are you sure your FTTP has been activated?

Re: Full fibre issue

imjolly — Wed, 10 Mar 2021 22:32:31 GMT

Is it FTTP with the ONT or is it G.FAST?

Re: Full fibre issue

Pagalot — Wed, 10 Mar 2021 22:39:39 GMT

How do I find out which it is? Sorry I'm useless at all this mularkey.

I was told by FF team that it was activated my yellow light to the left of router is flashing

Re: Full fibre issue

pippincp — Wed, 10 Mar 2021 23:04:44 GMT

What are you connection the airport to, the telephone socket or a unit on the wall?

Re: Full fibre issue

Pagalot — Thu, 11 Mar 2021 00:01:21 GMT

Unit (modem)

Re: Full fibre issue

pippincp — Thu, 11 Mar 2021 08:38:12 GMT

FTTP then. The details @licquorice gave you should work but as he says has it been activeted? Give the FTTP team a ring. 0800 587 4787