This topic

NO BROADBAND AND CANNOT CONTACT ANYONE

Bobsters1 — Sat, 13 Mar 2021 16:25:24 GMT

Hi I have no broadband due to fault and I cannot contact bt to organise any assistance as I'm disabled, I have a young disabled son. Speeds have been slow anyway, but I pay for FTTH broadband and can't access even the TV. I have a mini modem for emergencies but can't contact bt to switch access to it!

Re: NO BROADBAND AND CANNOT CONTACT ANYONE

pippincp — Sat, 13 Mar 2021 17:11:18 GMT

What lights show on the ONT (unit on wall)? You can report the problem here. https://www.bt.com/help/report-and-track-your-bt-problem

Re: NO BROADBAND AND CANNOT CONTACT ANYONE

jhorton88 — Sun, 14 Mar 2021 10:57:45 GMT

Go to the ONT and check the lights.

If the "LOS" light is on then there's an issue on Openreach's side of the connection.

There's a phone number to contact the FTTP team directly it's 0800 587 4787