This topic

Fibre Broadband

keels24 — Sun, 14 Mar 2021 12:08:16 GMT

hello just wanting some advice if possible.

I had a few issues with my broadband dropping connection and have had 3 engineers out so far. Last time was last Thursday who moved me over to a new fibre line and so far my router has not dropped connection as far as I can see. I will post my stats below. Do I need to wait the 10 days for my speeds to increase, as before I had this issue I was getting a constant speed of around 60mbps now getting 40 or below. Someone said I may have been moved on to a banded profile whatever that is with the issues I was having before , can someone have a look and advise please.

Product name:

BT Hub 6A

Serial number:

+084316+NQ65042542

Firmware version:

SG4B1000E020

Firmware updated:

10-Aug-2019

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

2 Days, 21 Hours 11 Minutes 2 Seconds

Data rate:

13.70 Mbps / 45.23 Mbps

Maximum data rate:

13700 / 54520

Noise margin:

6.2 dB / 6.1 dB

Line attenuation:

40.3 dB

Signal attenuation:

26.5 dB / 40.3 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

192 GB Uploaded / 98 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-5HTS

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-5HTS

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

Re: Fibre Broadband

pippincp — Sun, 14 Mar 2021 12:12:59 GMT

Just maintain a stable connection (no reboots of hub) and G.INP should kick in and give you a speed boost.

Re: Fibre Broadband

keels24 — Sun, 14 Mar 2021 12:15:53 GMT

Thank you for the response I will be patient and wait 🙂

Re: Fibre Broadband

Gary_C — Sun, 14 Mar 2021 14:04:54 GMT

@pippincp out of interest, how can you tell G.INP is available for this line ?

Re: Fibre Broadband

imjolly — Sun, 14 Mar 2021 15:07:00 GMT

you can see the exchange and cab number from the dslchecker results then use codelook to see cab type

Any help please.

keels24 — Mon, 22 Mar 2021 07:40:55 GMT

Over days ago I had some issues with my internet dropping out and my speed dropped. Before this is was getting 60mbps now lucky to get 40mpbs. I was advised to leave it 10 days and my speed should increase but it has not yet my stats are below. I have had 3 engineers so far and BT are sending another one out this afternoon as they said my speed is under the minimum of 49mpbs. Am I on a banded profile or something.

Product name:

BT Hub 6A

Serial number:

+084316+NQ65042542

Firmware version:

SG4B1000E020

Firmware updated:

10-Aug-2019

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

10 Days, 16 Hours 41 Minutes 34 Seconds

Data rate:

13.70 Mbps / 45.23 Mbps

Maximum data rate:

13700 / 54298

Noise margin:

6.2 dB / 6.1 dB

Line attenuation:

40.4 dB

Signal attenuation:

26.6 dB / 40.4 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

245 GB Uploaded / 326 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-5HTS

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-5HTS

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

Re: Any help please.

pippincp — Mon, 22 Mar 2021 07:50:37 GMT

The answer is the same as it was 8 days ago when you last posted.

Re: Any help please.

licquorice — Mon, 22 Mar 2021 08:33:20 GMT

Nobody mentioned 10 days, it could take a lot longer for DLM to act. You haven't had a resync since you posted last so DLM hasn't done anything yet. It will eventually drop your noise margin to 3dB and increase your speed. You are not on a banded profile.

Re: Any help please.

licquorice — Mon, 22 Mar 2021 09:44:52 GMT

@keels24 wrote:

Over days ago I had some issues with my internet dropping out and my speed dropped. Before this is was getting 60mbps now lucky to get 40mpbs. I was advised to leave it 10 days and my speed should increase but it has not yet my stats are below. I have had 3 engineers so far and BT are sending another one out this afternoon as they said my speed is under the minimum of 49mpbs. Am I on a banded profile or something.

You were advised to leave it until DLM kicked in, nobody advised leaving it 10 days. No idea where the figure of 49Mbps comes from, your handback threshold is 32 Mbps and you are way over that.

Not sure what you are expecting from the engineer, even if he requests a DLM reset (which is unlikely) it will only give you the same as you are getting presently as DLM has not acted so far you are effectively at the stage you would be at following a DLM reset. I.e a DLM reset will just put you back to square 1.

Re: Any help please.

keels24 — Mon, 22 Mar 2021 13:06:13 GMT

It was bt who said about the 49 they said they not happy as my speed is under that and they are sending out the engineers I am not requesting this. It was the engineer who said to leave it 10 days

Re: Any help please.

licquorice — Mon, 22 Mar 2021 13:06:48 GMT

Fair enough, but I can't see what they are going to do though.

Re: Any help please.

pippincp — Mon, 22 Mar 2021 13:20:24 GMT

I can't see what the engineer is supposed to do. You are syncing at 45mb, have an uptime of almost 11 days and noise margin of 6.1. G,INP still hasn't kicked in and an engineer can't make it.