This topic

Unable to use Broadband Performance Test in my Hub

Earthling — Sun, 14 Mar 2021 15:32:26 GMT

When I try to test my speeds it's coming up with my originally allocated phone number rather than my current one. The old number must have been reallocated to someone else as it wants to continue with a problem the user reported only two days ago. I'm hoping to avoid having to phone in, such a pain!

Re: Unable to use Broadband Performance Test in my Hub

Keith_Beddoe — Sun, 14 Mar 2021 15:33:52 GMT

Use this page instead.

https://speedtest.btwholesale.com/

Re: Unable to use Broadband Performance Test in my Hub

Earthling — Sun, 14 Mar 2021 15:58:00 GMT

Thank you Keith but that is measuring the download speed at my device, not the broadband sync speed I want to test.

EDIT - somehow your post got marked as an accepted solution, which it is not of course

Re: Unable to use Broadband Performance Test in my Hub

Keith_Beddoe — Sun, 14 Mar 2021 15:55:17 GMT

That would be found by logging into the BT Home hub, using a web browser.

Re: Unable to use Broadband Performance Test in my Hub

Earthling — Sun, 14 Mar 2021 16:01:18 GMT

That's what my question is about - when I do it through the Hub in a browser it's looking at the wrong account.

Re: Unable to use Broadband Performance Test in my Hub

licquorice — Sun, 14 Mar 2021 16:22:17 GMT

The hub management page isn't associated with a phone number.

Just put 192.168.1.254 in your browser address bar and navigate to Advanced Settings > Technical log

Re: Unable to use Broadband Performance Test in my Hub

Earthling — Sun, 14 Mar 2021 16:55:41 GMT

I'm obviously not making myself clear. When you click on Broadband Performance Test you are required to login to the broadband speed tester, and when you do so it asks you which account you are having issues with and provides a phone number to click on. The number being offered was mine once, when I first joined BT, but got changed after I had retrieved my number from my previous supplier. Probably can't be solved here and I will have to call them, but I dread that so thought I'd give you guys a chance at it.

EDIT - ok, found the data rate in technical settings, thanks! Still means there's an error in my account settings but that isn't urgent.

Re: Unable to use Broadband Performance Test in my Hub

licquorice — Sun, 14 Mar 2021 16:42:22 GMT

Apologies, but your post said you wished to see your sync speed.

Re: Unable to use Broadband Performance Test in my Hub

Earthling — Sun, 14 Mar 2021 18:44:31 GMT

Mind if I pursue this a bit further? The data rate I'm really trying to establish is the rate at which usable data is being delivered to my router, AKA Hub. Looks like my earlier assumption that this was the same as the sync rate is not correct so how should this rate best be measured? I'm suspecting the Broadband Performance Test accessible through the Hub is the measure I need but, as I've explained, when I try to use it I'm offered access to someone else's account, not my own. It would be appreciated if this could be confirmed as that would make the inevitable frustrations of trying to sort this over the phone worthwhile.

Re: Unable to use Broadband Performance Test in my Hub

imjolly — Sun, 14 Mar 2021 18:52:16 GMT

The connection speed being delivered to your hub is as said already the speed shown in the hub stats under connection speed right next to attainable speed. Not sure what more anyone else can say

you can insert your phone nunber and post results which will show your expected range

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Unable to use Broadband Performance Test in my Hub

licquorice — Sun, 14 Mar 2021 18:58:38 GMT

There are only 2 figures that can be obtained, sync rate and download or throughput rate. The sync rate is the speed of the DSL signal to your hub which is obtained from the Hub stats page and is purely a measure of the rate between the cabinet and the Hub. The download rate is the rate an individual device receives from a distant server and will always be slower than the sync rate due to protocol overheads. It will also be susceptible to the vagaries of the wider internet and any problems of congestion.

Re: Unable to use Broadband Performance Test in my Hub

Earthling — Sun, 14 Mar 2021 20:27:19 GMT

OK, by ignoring the incorrect phone number being offered by the BT performance test the test ran for two minutes and came back with 70.0 Mbps. I'm satisfied that this a true test reflecting actual conditions at the time of the test rather than the static rates being reported in the technical log.

Thanks guys.