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FTTP Ethernet Speed Slow

Jas00004 — Mon, 15 Mar 2021 09:33:23 GMT

We have recently moved into a house that has FTTP internet which has ethernet ports wired throughout the house.

We have a smart hub 2 and when we plug the ethernet into the correct port, our internet speed sky rockets but it doesn't maintain that speed. It'll stay around 600MB for a minute then go back down to under 100.

Does anyone know why this is?

Thanks for your help!

Re: FTTP Ethernet Speed Slow

licquorice — Mon, 15 Mar 2021 09:38:08 GMT

Have you tried connecting directly to the hub to rule out problems with your internal wiring?

Have you tried a direct PPPoE connection from a PC/Laptop to the ONT to rule out problems with the Hub?

Re: FTTP Ethernet Speed Slow

Jas00004 — Mon, 15 Mar 2021 09:45:15 GMT

I connected to the hub and the same thing happened, do you think the issue is internal wiring then?

Re: FTTP Ethernet Speed Slow

licquorice — Mon, 15 Mar 2021 09:54:41 GMT

Not if you get the same problem when connected directly to the hub, you have eliminated your internal wiring.

Try a direct connection to the ONT, have a look here if you are unsure how to do that. Username is bthomehub@btbroadband.com and password BT.

Re: FTTP Ethernet Speed Slow

Jas00004 — Mon, 15 Mar 2021 10:30:44 GMT

Thanks, tried that and it failed with error 651. Does that mean it is the hub?

Re: FTTP Ethernet Speed Slow

pippincp — Mon, 15 Mar 2021 10:36:34 GMT

If you follow @licquorice 's instructions you do not connect to the hub, you connect the PC directly to the Openreach ONT (box on wall).