This topic

Package + Speed changed automatically?

gaza1994 — Tue, 16 Mar 2021 19:19:21 GMT

In my router stats page I've always had:

Downstream sync speed:

80.00 Mbps

Upstream sync speed:

20.00 Mbps

However, noticed about a month ago that my speeds have since dropped to

Downstream sync speed:

74.00 Mbps

Upstream sync speed:

20.00 Mbps

Thought not much of it, checked my BT account and noticed that my package is now "BT Halo 1" when it used to be BT Fibre 2 and I got speeds of up to 80mbps but my "Halo 1" package i never asked to be on only promises up to 67!

This is a huge decreased in speeds and yet I'm still paying the same damn price?!

Re: Package + Speed changed automatically?

imjolly — Tue, 16 Mar 2021 19:23:45 GMT

you are still on fibre 2 . Halo is an add on to your fibre 2 package and does not increase /decrease your speed
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Package + Speed changed automatically?

gaza1994 — Tue, 16 Mar 2021 19:42:51 GMT

Product name: BT Hub 6A Serial number: +084319+NQ61938742 Firmware version: SG4B1000E020 Firmware updated: 18-Dec-2020 Board version: 1.0 Gui version: 1.115.0 DSL uptime: 2 Days, 3 Hours 46 Minutes 32 Seconds Data rate: 20.00 Mbps / 74.00 Mbps Maximum data rate: 28904 / 84163 Noise margin: 11.2 dB / 8.3 dB Line attenuation: 16.3 dB Signal attenuation: 12.6 dB / 16.3 dB VPI / VCI: 0/38 Modulation: G_993_2_ANNEX_B Latency type: Fast Path Data sent / received: 9 GB Uploaded / 88 GB Downloaded Broadband username: bthomehub@btbroadband.com BT Wi-fi: Active 2.4 GHz wireless network name: Goat-Fibre 2.4 GHz wireless channel: Channel 11 5 GHz wireless network name: Goat-Fibre 5 GHz wireless channel: Channel 48 Wireless security: WPA2 (Recommended) Wireless mode: Mode 1 Firewall: On MAC address: 90:4D:4A:09:2A:89 Software variant: - Boot loader: 7.33.1

Cant do a quiet line test, dont have a phone plugged into the landline 🙂

Telephone Number 01000300000 on Exchange HAWICK is served by Cabinet 16

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

80	76.6	20	19	70.8	Available	Available	--
80	74	20	19	67	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 16	--	13.5 to 18	Available	Available	--
Up to 16	Up to 1.5	13.5 to 18	Available	Available	--
Up to 8	--	7 to 8	Available	Available	--
2	--	--	Available	Available	--
2	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

2021-02-13

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

05-03-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

The premise/line is associated with exchange which is NOT part of current fibre priority programme.

The premise/line is associated with exchange where WLR is not withdrawn.

The premise/line is associated with exchange where SOADSL service is restricted.

FTTP is not available.

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for IPstream is from 31 Oct 2013. The Formal Retirement date for IPstream is from 30 Jun 2014.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

Thank you for your interest

Re: Package + Speed changed automatically?

imjolly — Tue, 16 Mar 2021 20:42:17 GMT

Connection time is only 2 days so are you of have you had problems with your internet connection dropping or manual resets trying to improve speed

checking for line noise is the most basic check when trying to find a cause for drop in conenction speed. Line noise is most common cause of problems