This topic

BT Halo Fibre to the Home and High Latency

rainbowr — Wed, 17 Mar 2021 10:52:12 GMT

Hi Folks

I am not sure where I can go to get this issue fixed but the subject just about explains my issue. My boys have been complaining about lag in their online gaming and this is really affecting play. You can see by the in play stats that latency/jitter and sometimes packet loss is an issue. I have run ping plotter and can see very high latency as well as high jitter for peer2-xe8-0-2.telehouse.ukcore.bt.net.

Is there anywhere I can report this as the last time I tried to report a fault in regard to high ping responses before I had Halo was impossible through the normal channels.

Any help appreciated

Thanks

Re: BT Halo Fibre to the Home and High Latency

pippincp — Wed, 17 Mar 2021 12:16:45 GMT

Can you post the pingplotter result?

Re: BT Halo Fibre to the Home and High Latency

rainbowr — Wed, 17 Mar 2021 16:18:55 GMT

Hi
Do you want a csv export? I can see a way to attach a file on here?

Thanks!

Re: BT Halo Fibre to the Home and High Latency

pippincp — Wed, 17 Mar 2021 17:26:55 GMT

Do a screenshot and use the photo icon.

Re: BT Halo Fibre to the Home and High Latency

rainbowr — Wed, 17 Mar 2021 17:39:21 GMT

Ah yes I see now!

Here you go.

Thanks!

Re: BT Halo Fibre to the Home and High Latency

rainbowr — Wed, 17 Mar 2021 17:41:40 GMT

OK so a better screen capture!

Re: BT Halo Fibre to the Home and High Latency

pippincp — Wed, 17 Mar 2021 18:06:17 GMT

OK, you are not going to like this but that shows 0 packet loss.

As I thought when you first posted you don't understand how to read a tracert. Not getting at you, there's a lot that don't.

When looking at tracert's or pingplotter results you start at the destination. If there is no packet loss there then anything inbetween is immaterial. How could the packets have got there if they were lost on the way?

The fact that one or more hops may show packet loss just means that the routers are doing what they are supposed to do and treating the forwarding of packets as a priority and not responding to ICMP requests or they are specifically configured not to.

Latency looks good too.

Re: BT Halo Fibre to the Home and High Latency

rainbowr — Wed, 17 Mar 2021 18:25:32 GMT

Yes I know that shows 0 packet loss and the packet loss was in a different sample but that appears to of cleared itself now.

So you think latency spiking at 300+ ms is good, it isn't so I'm not sure why you think it is?

This is also evident in the games that are reporting high latency and also packet loss. So are you saying they are wrong as well!?

When gaming you should be shooting for <30ms otherwise lag is evident in the game play. Granted the screen shot I provided you shows about 32ms but yesterday it was over 50ms which is not good. Also I dont see the huge spikes at any other hops so I would probably disagree with you on this. Something is not right.

Thanks

Re: BT Halo Fibre to the Home and High Latency

rainbowr — Wed, 17 Mar 2021 18:38:38 GMT

Also I am not sure what you mean if packets were lost how would they of got there. Lost packets would result in the re transmission of that packet . Obviously this will cause issues with gaming if packets are lost and there are high re-transmissions rates. That specific sample like I said doesn't show any packet loss but I was just wondering what you meant?

Thanks

Re: BT Halo Fibre to the Home and High Latency

pippincp — Wed, 17 Mar 2021 22:39:30 GMT

Packets have not been lost, that's how they got there. Why would re-transimission be needed if no packet loss?

You now have the tool to show where any packet loss/latency occurs in real time. There is no evidence of any problem at all. perhaps it;s a game server issue?

Re: BT Halo Fibre to the Home and High Latency

rainbowr — Wed, 17 Mar 2021 22:25:56 GMT

I don’t think I said they had, like I said in a previous sample it was showing lost packets and during my sons gaming sessions

yep I know I have the tools and my original question was asking how i go about reporting the latency issues which there are.
instead you told me I couldn’t read and there were no latency issues

You’ve been a great help at teaching me to suck eggs.

thanks!

Re: BT Halo Fibre to the Home and High Latency

pippincp — Thu, 18 Mar 2021 12:25:10 GMT

While you are learning to suck eggs perhaps you may like to consider who you are going to approach regarding latency when you can't show where it occurs. If it occurs within the BT network then BT will be able to do something, if outside of BT's network there's not much they can do especially if it occurs when you hit the gaming servers.

If you have a previous sample showing the problem then post it, alternatively post a sample when it happens again.

Re: BT Halo Fibre to the Home and High Latency

rainbowr — Thu, 18 Mar 2021 20:50:33 GMT

Really!? well I didn't know that. I thought I could blame a network fault that didn't occur at BT on BT! Duh!

I was merely illustrating that there was high latency on one of their routers which was the route the packets destined for the gaming servers took. It spikes over 300ms and like I said high latency or any latency above 30ms is not good.

After all your mumbo jumbo you still didn't answer my original question, you've just ended up trying to belittle me and prove you think you know it all and you are some how superior to everyone else.

I have actually worked as an EA in the IT industry for many years (>30) so I understand the basic fundamentals of networking.

Anyway don't waste your breath responding unless you are going to answer my original posted message which was how can I report issues to BT when high latency is experienced on their routers. Yes I know I need the evidence before you state the blindingly obvious again. 🙄

Re: BT Halo Fibre to the Home and High Latency

pippincp — Thu, 18 Mar 2021 22:09:23 GMT

As an Executive Assistant in the IT industry is way above my pay grade I will bow out and leave it to your more knowledgeable self.

BTW don't forget the eggs.

Re: BT Halo Fibre to the Home and High Latency

rainbowr — Thu, 18 Mar 2021 23:24:27 GMT

That’s actually quite funny. Just keep up the study and you might one day reach my dizzy heights 😂

Re: BT Halo Fibre to the Home and High Latency

pippincp — Fri, 19 Mar 2021 02:13:24 GMT

If those dizzy heights mean an internet problem I don't know how to prove or who to contact about it then no thanks, I'll stay in my humble pay grade with no issues and continue to teach you how to suck eggs.🤣