This topic

Digital Voice upgrade

rherring — Sat, 20 Mar 2021 12:38:41 GMT

I'm due (hooray) to be upgraded to DV Real Soon Now. Apparently that means I can get a free digital handset.

Visiting https://bt.com/DVequipment it tells me to order it by texting HANDSET to 61998. There doesn't seem to be any online alternative.

Just one problem... I don't have a BT mobile. So how do I place my order without spending hours on hold?

Re: Digital Voice upgrade

imjolly — Sat, 20 Mar 2021 12:54:29 GMT

surely you can text from any mobile phone not necessarily a BT mobile - it's just a text

Re: Digital Voice upgrade

rherring — Sat, 20 Mar 2021 13:55:57 GMT

> surely you can text from any mobile phone not necessarily a BT mobile - it's just a text

So you might think, but no. My mobile provider doesn't recognise 61998 as a destination.

(edit) A bit of research reveals that some virtual network providers don't support 5-digit SMS shortcodes.

Is there an alternative full-length equivalent to 61998?

Re: Digital Voice upgrade

pippincp — Sat, 20 Mar 2021 14:23:02 GMT

Give the FTTP team a ring, they are dealing with DV support. 0800 587 4787

Re: Digital Voice upgrade

rherring — Sat, 20 Mar 2021 14:25:03 GMT

> Give the FTTP team a ring, they are dealing with DV support. 0800 587 4787

Thanks, but that's what I'm trying to avoid - last time I called I was on hold for an hour 😞

Re: Digital Voice upgrade

pippincp — Sat, 20 Mar 2021 15:48:15 GMT

Your choice.

Re: Digital Voice upgrade

rherring — Tue, 23 Mar 2021 18:48:09 GMT

Did that.

45 minutes on hold, better than last time .

Explained to helpful lady what I wanted, namely (1) I want to accept the free handset offer in the "you're being upgraded to DV" letter but (2) I can't text to 61998. Unfortunately I don't think she knew anything about the handset offer until I referred her to the letter. She certainly couldn't actually do anything except to make a note on my account and advise waiting until I actually got a date for DV rollout. Then back on hold while she consulted someone else, then for some reason forwarded me to Sales. They explained that they couldn't do anything without an order in the system and I didn't have one, and forwarded me (heaven knows why) to Faults. Faults explained (as I was well aware) that I didn't have a fault so there was nothing he could do, and offered to pass me on to Sales...

Re: Digital Voice upgrade

Swindonboy — Fri, 16 Apr 2021 18:34:17 GMT

I am hopefully being upgraded to fibre next week. I thought I had ordered Digital Voice Also .
But checked today and was told conversions were now on hold and they would contact me in due course about Digital Voice

Re: Digital Voice upgrade

pippincp — Fri, 16 Apr 2021 18:59:23 GMT

I don't know why anyone would want DV. You will be tied to the Smart hub and BT. Just go for a VoIP service, you can then go anywhere.