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FTTP Order - New Router

mty — Wed, 24 Mar 2021 20:14:23 GMT

Hi, having FTTP installed this Friday, should I have had a new router delivered or will my existing router work

Re: FTTP Order - New Router

licquorice — Wed, 24 Mar 2021 20:23:17 GMT

Depends if your existing router has a WAN port. There are 2 versions of the Smart Hub 2, one with a WAN port and 3 LAN ports and one with 4 LAN ports. Not sure whether earlier versions of the hub had a WAN port. If you have a third party router with a WAN port it will work fine.

Re: FTTP Order - New Router

pippincp — Wed, 24 Mar 2021 23:08:28 GMT

If the BT supplied router you have doesn't support FTTP then you should receive a replacement just before install.

Re: FTTP Order - New Router

mty — Thu, 25 Mar 2021 08:45:23 GMT

Hi, yeah it has 4 LAN ports. Called BT again, turns out the system didn't recognise that I had ordered fttp therefore the new router wasn't dispatched, they have now orderedthe router for it to arrive on the Friday.

Re: FTTP Order - New Router

mty — Fri, 26 Mar 2021 08:58:44 GMT

Liquorice, hi, FTTP getting installed today but BT confirmed my router won't be here today. What will happen, can the existing Smart Hub 2 work or does it mean no internet until new one arrives

Re: FTTP Order - New Router

licquorice — Fri, 26 Mar 2021 09:07:51 GMT

Unfortunately the existing SH2 won't work as it doesn't have a WAN port. You can connect a single PC/ laptop directly to the ONT if you set up a PPPoE connection as a last resort.

Re: FTTP Order - New Router

mty — Fri, 26 Mar 2021 09:21:05 GMT

Ok, thanks for your help

Re: FTTP Order - New Router

licquorice — Fri, 26 Mar 2021 10:44:35 GMT

https://www.digitalcitizen.life/how-setup-and-use-pppoe-internet-connections-windows-10/

Explains how if you are not familiar with it. Username is bthomehub@btbroadband.com and password BT

Re: FTTP Order - New Router

mty — Fri, 26 Mar 2021 10:57:06 GMT

Ah brilliant, thanks for this, appreciated