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Gfast keeps dropping out

iidjscottybxz — Thu, 25 Mar 2021 12:26:07 GMT

Hello can someone help with me something I've done tested I've checked everything and for some reason my line keeps dropping out I've had gfast before with 150up and 30down never had any problems what so ever with that upgraded to 330up and 50down was fine the first month I would say now I get drops out Ive got bt halo so it will jump on the 4G for backup and that don't work with all my devices I think it has something to do with my noise on my line could someone verify for me

Re: Gfast keeps dropping out

iidjscottybxz — Thu, 25 Mar 2021 12:28:01 GMT

DSL uptime:0 days,00 Hours02 Mins22 Secs

Data rate:49.077 Mbps / 312.249 Mbps

Maximum data rate:55.824 Mbps / 319.563 Mbps

Noise margin:4.9 / 2.8

Line attenuation:0.0 / 34.0

Signal attenuation:0.0 / 34.0

Re: Gfast keeps dropping out

imjolly — Thu, 25 Mar 2021 12:58:23 GMT

this is a customer help customer forum and your post does not go to BT

check for line noise yourself by using a landline and dial 17070 option 2 should be silent any noise is a problem and needs to be reported as phone fault to CS 150

Re: Gfast keeps dropping out

iidjscottybxz — Thu, 25 Mar 2021 13:01:23 GMT

Okay thank you i will do that thank you very much