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Query about disconnecting Modem

jandjwilliman — Fri, 02 Apr 2021 17:20:56 GMT

I need to disconnect my Openreach modem, possibly for a few days as we will have a plasterer in and he will need to plaster behind this, is there any problem with this? Do I need to inform BT? I read somewhere about disconnecting in the Router console so it was an obvious disconnect but wanted to make sure this was the case?

Re: Query about disconnecting Modem

licquorice — Fri, 02 Apr 2021 17:54:17 GMT

No, you don't need to inform anybody. Just don't keep connecting and disconnecting or DLM will see it as a line fault.

Re: Query about disconnecting Modem

imjolly — Fri, 02 Apr 2021 18:24:54 GMT

Do you have FTTP and the modem is the openreach ONT?

Re: Query about disconnecting Modem

jandjwilliman — Sat, 03 Apr 2021 07:39:50 GMT

Yes to both of queries. Was told by an engineer it couldn’t come off the wall after it was installed in February.

Re: Query about disconnecting Modem

licquorice — Sat, 03 Apr 2021 08:24:52 GMT

I assumed you were talking about an Openreach DSL modem rather than an ONT. Unless you are familiar with optical connectors, I recommend that you don't disconnect the ONT. You do so entirely at your own risk.

Re: Query about disconnecting Modem

Starwire — Sat, 03 Apr 2021 08:28:25 GMT

I hope it’s not an ONT, Mud Slingers and SC Optical Connectors don’t get on. 😆

Re: Query about disconnecting Modem

bkehoe — Sat, 03 Apr 2021 08:58:51 GMT

If you don't have any dust caps for the optical connector then it's probably best to disconnect the power and ethernet cable only from the ONT, pop it in a plastic bag and seal it by tying a cable tie/string around the end of the bag sealing it against the still connected fibre cable as the last thing you want is any plaster/dust/paint getting on the fibre connector. Be careful about how much strain is put on the cable when the ONT is off the wall.