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No upload speed and websites struggleing to load.

philip55 — Fri, 02 Apr 2021 17:19:04 GMT

My download speeds ok and i had a steady 3mb upload speed which doesnt exist at all now.Also when browsing everything takes ages to load and im getting no connection messages all the time. Browsing in general is awful with pages not loading and error messages.Struggle to login to BT and sites with password is hit and miss.Its the same on my other computer to its driving me nuts. any ideas be apprieciated.

Re: No upload speed and websites struggleing to load.

imjolly — Fri, 02 Apr 2021 17:30:16 GMT

Have you checked for line noise dial 17070 option 2 should be silent and best with corded phone from test socket

Re: No upload speed and websites struggleing to load.

philip55 — Fri, 02 Apr 2021 17:47:11 GMT

Yep just done ok.reset router many times even getting no connection etc when im posting on here.

Re: No upload speed and websites struggleing to load.

imjolly — Fri, 02 Apr 2021 18:21:19 GMT

Did you just do reset or did you do factory reset using recessed button on back and holding 20/30 secs until lights flash?

Re: No upload speed and websites struggleing to load.

philip55 — Fri, 02 Apr 2021 19:01:59 GMT

Both loads of times had enough with no real help from bt just want to leave.

Re: No upload speed and websites struggleing to load.

philip55 — Fri, 02 Apr 2021 19:20:27 GMT

read a thread where similar happened and it was fault at cabinet but bt only listened cause it happened to a few on the forums or they would still be pressing reset

Re: No upload speed and websites struggleing to load.

imjolly — Fri, 02 Apr 2021 19:38:27 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: No upload speed and websites struggleing to load.

philip55 — Fri, 02 Apr 2021 19:52:02 GMT

Sorry cant so difficult to navigate im having to post many times to get a message done

Re: No upload speed and websites struggleing to load.

philip55 — Fri, 02 Apr 2021 20:13:58 GMT

just fails when i try to paste it

Re: No upload speed and websites struggleing to load.

NeilO — Sat, 03 Apr 2021 10:45:29 GMT

@philip55 thanks for posting, I'm really sorry to see you're having problems with your upload speed. To reply with screenshots you need to first save them to your device, then when replying use the insert photo option by clicking the camera to add them.

If you Test your speed on this link what do you get? This test measures the speed the Hub is getting so it can help us to understand if it's a network problem or not.

Thanks

Neil

Re: No upload speed and websites struggleing to load.

philip55 — Sat, 03 Apr 2021 17:38:37 GMT

my download speed is normal i cant post anything because it takes ages with constant error messages.Websites struggle to load .i cant access my email bin going on for weeks now and im not paying for this. ebay for example half loads up then links struggle to work and i constantly get network connection messages

Re: No upload speed and websites struggleing to load.

philip55 — Sat, 03 Apr 2021 19:59:50 GMT

My download speed has is usually 20ish but is now about 23mbs but ive lost my upload speed 0.00mbs and navigateing is a nightmare.Constant this site cant be reached connection was reset and struggleing to connect to webpage.