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DSLChecker G.fast miss match

Undood — Sun, 04 Apr 2021 14:05:07 GMT

Hi all.

Just wondering, (ill post images) when I run the DSLchecker for my number it states I should be getting 330mb solid as im 10m from the cabinet.

my maximum data rate used to be 400+ that has dropped 50% thus lowering my sync speeds, being my proximity to the cabinet and on brand new copper (12 months old) do I have cause to ask this be investigated?

so from 400+ to 191.8 is more than 50% reduction. I know my line should be getting a much better speed than it is.

Thanks.

Re: DSLChecker G.fast miss match

imjolly — Sun, 04 Apr 2021 14:14:45 GMT

Do you have a dila tone on your landline? If so dial 17070 option 2 should be silent and best with order phone any noise is problem

Re: DSLChecker G.fast miss match

Undood — Sun, 04 Apr 2021 14:17:53 GMT

Only have a cordless, but it seems fine doing the quiet line test.

Re: DSLChecker G.fast miss match

pippincp — Sun, 04 Apr 2021 14:26:25 GMT

I'd report it as the noise magin appears to show an issue with the line.

Re: DSLChecker G.fast miss match

Undood — Sun, 04 Apr 2021 14:31:20 GMT

I've been on the phone to BT just fobbed me off as im achiving the 150mb guarantee I'll try again.

Re: DSLChecker G.fast miss match

Undood — Sun, 04 Apr 2021 15:41:58 GMT

So apparently there are no faults showing.

Noise margin as of now is 16/27

I'm guessing the DLM has set it to that for some reason. Im not to impressed that upgrading from fibre 100 to fibre 250 has given a 7mb increase.

When the engineer installed my new copper last year said this line can handle g.fast to it maximum capacity, and now its struggling to hit 200mb

Found an image from my stats 2019 max data rate is 401 and a pinned sync speed nothing has changed either.

Re: DSLChecker G.fast miss match

pippincp — Sun, 04 Apr 2021 15:50:51 GMT

Now that noise margin is understandable due to the max available being so high.

Re: DSLChecker G.fast miss match

Undood — Sun, 04 Apr 2021 15:52:53 GMT

So saying that the is definitely somthing amiss here, dont you think??

Re: DSLChecker G.fast miss match

imjolly — Sun, 04 Apr 2021 16:21:45 GMT

I think you need openreach engineer visit as speed should be better just looking at dslchecker results the odd thing is the attainable significant reduction so not just provisioned wrong as that would just affect the connection speed

Re: DSLChecker G.fast miss match

Undood — Sun, 04 Apr 2021 16:27:47 GMT

On the phone to CS, they said they can't send an engineer out as there is no faults showing on the line.

Can the mods here provision an engineer visit?

Feel like I'm being fobbed off by the telephone people, halo 3 states a 250mb speed guarantee, yet on my account says 150?

If they can't up the speed might aswell go back on fibre 100.

Re: DSLChecker G.fast miss match

Undood — Mon, 05 Apr 2021 20:58:31 GMT

do mods still actually do anything on here ?

Re: DSLChecker G.fast miss match

imjolly — Mon, 05 Apr 2021 21:05:05 GMT

Try phoning the FTTP TEAM who also deal with G.FAST and see if they can help you

Re: DSLChecker G.fast miss match

Undood — Mon, 05 Apr 2021 21:09:25 GMT

I have, its like butting the wall. Thats why I was hoping there would be more progress here, its worked in the past.