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Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

billh35 — Mon, 05 Apr 2021 09:27:44 GMT

I have just upgraded to BT Halo 3 Full Fibre 900 and have been expecting download speeds of up to 900mbps as promised by BT. When BT engineer installed it he said everything was fine.

I have not noticed any difference nor improvement in my download speeds and a check (via Wi-Fi) showed a download speed of 41.97mbps and a check plugging my laptop into router via a Ethernet cable (as recommended by BT to give a true download speed) actually shows a speed of 167.4mbps. Of course, the BT Broadband speedchecker was unavailable and could not check.

Re: Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

pippincp — Mon, 05 Apr 2021 09:47:58 GMT

What result do you get with a wired connection from fast.com?

Re: Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

billh35 — Mon, 05 Apr 2021 14:40:59 GMT

110mbs showing on fast.com

Re: Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

gswhiteuk — Tue, 13 Apr 2021 15:51:22 GMT

I would report the line., 167Mbps is well below handback speed anyway. Could have a dirty fibre, or something else.

Re: Full Fibre 900 downloading at 167mbps - nothing like promised speeds!

alan_mc — Tue, 13 Apr 2021 15:56:30 GMT

trivial but couple of things to try:-

1) make sure wirelss is turned off on your pc and try to connect via ethernat again - run test on fast.com

2) try a factory reset (use a pin and press for 2-3 seconds) let it all come round again and re-test