This topic

Solid orange then flashing purple

NaziaBroadband — Tue, 06 Apr 2021 07:23:04 GMT

Been a week without broadband

had broadband smoothly for last four months (when I Newly joined)

All of a sudden in middle of nowhere hubs tarts going solid orange

had new hub sent, same issue

then whilst on call to BT it started to FLASH PURPLE

engineer Is coming to look at the cabinet i believe

any suggestions on what could be the issue?

wires haven’t moved, made sure everything plugged in, devices are picking up the Wi-fi itself but no connection, did a hub reset too

help!!!

Re: Solid orange then flashing purple

Keith_Beddoe — Tue, 06 Apr 2021 07:28:56 GMT

@NaziaBroadband

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Re: Solid orange then flashing purple

NaziaBroadband — Tue, 06 Apr 2021 07:32:29 GMT

I have digital voice which works off the internet itself

bad decision I know

Re: Solid orange then flashing purple

Keith_Beddoe — Tue, 06 Apr 2021 07:36:20 GMT

@NaziaBroadband wrote:

I have digital voice which works off the internet itself

bad decision I know

Nothing you can do then, apart from wait for Openreach.

What does your master phone socket look like, as number 7 is known to give problems?

Re: Solid orange then flashing purple

NaziaBroadband — Tue, 06 Apr 2021 07:39:58 GMT

No 4, old style
But I’ve lived here over 15 years never had issues with this master socket

Re: Solid orange then flashing purple

Keith_Beddoe — Tue, 06 Apr 2021 07:44:42 GMT

@NaziaBroadband wrote:
No 4, old style
But I’ve lived here over 15 years never had issues with this master socket

Provided that is the only socket, and you have no other extensions, then the problem is likely to be external. That is more likely if your line comes in overhead.

I have assumed this is a "fibre" broadband connection.

Re: Solid orange then flashing purple

NaziaBroadband — Tue, 06 Apr 2021 07:52:43 GMT

Yes this Is the only socket
Old owners of this house had a second socket but I cut that years ago
This Is at the front of the house from which I can see a thick black wire exit to the front of the building
I’m just baffled at how it was solid orange but then whilst on the call to BT they were trying to fix it it suddenly turns flashing purple
Also Is it normal for my devices to still pick up the Wi-fi but obviously not connecting? It’s like the devices recognise a signal
Bt said on their end everything seems fine
Just hope I’m not hit with an unnecessary bill

Re: Solid orange then flashing purple

licquorice — Tue, 06 Apr 2021 08:02:13 GMT

Yes, the WiFi signal is just between your device and the hub. Devices can still connect to each other without a broadband connection. E.g you can still use a WiFi printer.

Re: Solid orange then flashing purple

Keith_Beddoe — Tue, 06 Apr 2021 08:02:41 GMT

Wireless signal will still be there, even if there is no connectivity.

Unfortunately, with Digital Voice there is no voltage on the line, and this makes the connection more likely to fail due to high resistance on the copper joints. In my personal opinion, its asking for trouble. It does make sense on FTTP, as there is no other option. connections.

If you only have that socket, then there is no more testing you can do, as the fault is going to be external, so there should be no charge.

Re: Solid orange then flashing purple

NaziaBroadband — Tue, 06 Apr 2021 08:05:26 GMT

Sorry just read the overhead thing
I believe my connection goes underground
Is that an issue within itself? I mean on the external wall I see the thick black wire go into the ground

Re: Solid orange then flashing purple

licquorice — Tue, 06 Apr 2021 08:08:54 GMT

Overhead or underground, lines go faulty.

Re: Solid orange then flashing purple

NaziaBroadband — Tue, 06 Apr 2021 14:25:53 GMT

Just great! Last week BT told me I’d get an engineer today but now I’ve been told it wasn’t booked with open reach at all and have to wait even more longer for a fix

on the plus side ive got a credit added to my account

Just a nightmare without wifi in the house

kids have homework !

Re: Solid orange then flashing purple

NaziaBroadband — Fri, 09 Apr 2021 10:25:20 GMT

UPDATE! ITS FINALLY WORKING! open reach engineers came and sorted it from the cabinet yayyyyy about time

thank you everyone for your post and help