This topic

Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Tue, 06 Apr 2021 09:35:14 GMT

Hello,

I have had my broadband upgraded to super fast broadband, the problem is that my TP-LINK Archer VR600 router will not connect to the internet, at the end of the setup it tells me to check that the phone cable is properly connected, but I don't need to use the phone cable any more.

Have reset the router back to factory settings put the cable into the WAN/LAN Port on the back of the router but no good still have the problem.

Any help would be great.

Thanks

Matthew

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Keith_Beddoe — Tue, 06 Apr 2021 09:41:07 GMT

Do you have a separate modem, as that would be the only reason you would connect to the WAN socket?

Normally you would use the DSL connection and that plugs into the phone socket.

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Tue, 06 Apr 2021 09:42:34 GMT

Hello, Keith,

Thanks for getting back to me so fast, how do I out if I have upgraded to ultrafast (G.Fast).

Please let me know.

Thanks

Matthew

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Tue, 06 Apr 2021 09:49:42 GMT

Hello Keith

Don't have separate modem all I have is the the TP-LINK Archer VR600 Wireless MU-MIMO VDSL/ADSL Modem Router.

will the router work with super fast broadband ?

Hope this help.

Thanks

Matthew

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

TimCurtis — Tue, 06 Apr 2021 10:08:32 GMT

@Anonymous

If you have G.Fast then VR600 won't work and the options for a combined modem/router are very limited. The SmartHub 2 obviously will work though.

Please confirm precisely what your broadband is , is it SuperFast or UltraFast as they are 2 different products.

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Tue, 06 Apr 2021 15:30:05 GMT

Hello Tim Curtis

I have check what you have asked I don't have G Fast, but have UltraFast.

Hope this help.

Thanks

MATTHEWATLANT0S

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

pippincp — Tue, 06 Apr 2021 15:42:46 GMT

Ultrafast is delivered either by G.Fast or FTTP.

If it's FTTP then you'll have one of these, if not it's G.Fast.

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Tue, 06 Apr 2021 15:54:37 GMT

Hello,

Thanks for the picture is was a great help, it's FTTP the box is same. the box I have is a smaller then the one in the picture.

Hope this help

Thanks

Matthewatlant0s

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

licquorice — Tue, 06 Apr 2021 16:40:19 GMT

The router thinks you are connecting to the DSL port rather than the WAN port. Factory reset the VR600 and when you run the set up wizard, select 'Other' for broadband type, rather than BT VDSL.

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

matekaneve — Tue, 06 Apr 2021 17:01:07 GMT

I just would like to forewarn you regarding the VR600. There are many complaints about this router all over the internet. I personally had one before and had to stop using it due to the 5GHz wireless connection constantly dropping that could only be fixed by restarting the router and also it kept overheating. It was sometimes so hot you could hardly touch it. First I thought I had a faulty device, but I did some research and actually there are many people out there with the same issues. For reference, I had the VR600 V2. You might be one of those lucky ones who doesn't have any issue with it however I would recommend to get rid of it and buy a decent router instead.

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Thu, 08 Apr 2021 16:03:05 GMT

Hello,

Followed what you told me to do but no good still cannot connect to the internet, at the end of the setup it say failed.

Any more help would be great.

Thanks

Matthewatlant0s

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Thu, 08 Apr 2021 16:13:52 GMT

Hello,

when going though the setup what option do I select dynamic IP or PPPoE please let me know.

Thanks

Matthewatlant0s

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

licquorice — Thu, 08 Apr 2021 16:18:12 GMT

PPPoE and then username is bthomehub@btbroadband.com and password is BT

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Thu, 08 Apr 2021 16:28:30 GMT

Hello,

I will reset the router again and run the setup again and enter the info you told me.

And let you know the outcome.

Thanks

Matthew

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Wed, 14 Apr 2021 09:38:09 GMT

Hello,

I entered the info you sent but still have the problem,

Do I tick Enable VLAN ID or not ?

At the end of the setup get the following error message Sorry! Internet not connected. please check if your cable is properly connected.

Any more help would be great.

Thanks

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

pippincp — Wed, 14 Apr 2021 10:36:22 GMT

VLAN ID is handled by the ONT not the TP-Link.

Re: Cannot connect to the internet using TP-LINK Archer 600 Router

Anonymous — Sun, 18 Apr 2021 09:55:17 GMT

Just a quick update

Checked with Tp-link tech support and they told me at the router is faulty,

So will get other router

Thanks for all your help

Thanks

MATTHEWATLANT0S