loss of internet speed

Sigman — Fri, 09 Apr 2021 15:17:22 GMT

Can anyone help. my homehub 5 type A drops the connection speed randomly from 68Mb/s to 5 or 6 Mb/s then if I press the rest switch its back up to 68Mb/s . This happens every couple of days, why, and what is the fix. Also there is occasionally a high pitched squeal coming from the hub.

Re: loss of internet speed

imjolly — Sat, 10 Apr 2021 10:48:56 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

there should be no noise from the hub as you describe

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

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loss of internet speed

Re: loss of internet speed