Billing restriction/broadband shutoff, but bill has been paid until mid April

Parallax78 — Sat, 10 Apr 2021 22:48:03 GMT

Hi,

My broadband suddenly switched itself off tonight about 11PM. Tried all the usual support avenues, had to use my phone, but now it's saying I have a billing restriction on my account.

But my bill is paid until 16th of April. Can't get through to anyone at BT, despite it saying I can speak to someone 24/7 on the umber provided but its a dead end.

Anyone else having issues?

Re: Billing restriction/broadband shutoff, but bill has been paid until mid April

Carlusha — Sat, 10 Apr 2021 23:17:05 GMT

Have you checked your MyBT to see whether there are any issues reported there?

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Billing restriction/broadband shutoff, but bill has been paid until mid April

Re: Billing restriction/broadband shutoff, but bill has been paid until mid April