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BT Fibre what kind of wall faceplate should it be connected to?

kardon1980 — Fri, 16 Apr 2021 12:36:00 GMT

I have had issues with my broadband , constantly unstable. Many online fault reports made to BT I've physically seen them do the work not far from my house but every time they claim its complete my speed is no different.

Anyway to my point, in the past when trouble shooting you normally take the faceplate off the wall and plug the broadband directly into the port behind it. Only in this house I went to do exactly that and there isn't a port behind it as the wires are directly into the faceplate and the wires are loose could this be the issue? Is having a socket like this normal?

Re: BT Fibre what kind of wall faceplate should it be connected to?

imjolly — Fri, 16 Apr 2021 13:11:56 GMT

which master do you have

do you have any other sockets in your home?

Re: BT Fibre what kind of wall faceplate should it be connected to?

licquorice — Fri, 16 Apr 2021 13:14:59 GMT

Very old installations didn't have a test socket behind the faceplate.

Are you sure it is the master socket and not an extension? Are the wires that are connected the external cable entering the building?

What do you actually mean by 'loose'. If they are not correctly terminated it will cause a problem but if you just mean the wires are untidy it won't matter.

Can you post a photo?

Re: BT Fibre what kind of wall faceplate should it be connected to?

kardon1980 — Fri, 16 Apr 2021 13:28:34 GMT

Thanks for your reply I don't have any of the sockets above. So from your description yes its an old style plate with no test socket.

By the term loose I mean easily movable and not very secure to their connection points.

As for it being the master socket it's actually the only socket I can find in the house and is placed beneath the window where my Bt connection is on the outside. Its definitely an old style socket, is having that for fibre an issue? Should it be changed? I would change the plate myself but there are around 10 wires or more which I have no clue what is what so its not worth doing myself

Re: BT Fibre what kind of wall faceplate should it be connected to?

licquorice — Fri, 16 Apr 2021 13:35:20 GMT

Only 2 wires are required, no idea what the others are, a photo would be helpful.

Re: BT Fibre what kind of wall faceplate should it be connected to?

kardon1980 — Fri, 16 Apr 2021 13:54:30 GMT

On this occasion for quickness I left the broadband plugged in and it actually went off by just unscrewing the faceplate which would suggest that there is a connection problem here

Re: BT Fibre what kind of wall faceplate should it be connected to?

licquorice — Fri, 16 Apr 2021 13:57:36 GMT

That's not a master socket and you must have other sockets elsewhere as there are multiple cables.

Re: BT Fibre what kind of wall faceplate should it be connected to?

kardon1980 — Fri, 16 Apr 2021 14:02:42 GMT

So all the issues I have could be that I'm not connected to the master socket, and I can't find any other socket anywhere in the house but it must be here hidden 😂 great

Re: BT Fibre what kind of wall faceplate should it be connected to?

licquorice — Fri, 16 Apr 2021 14:13:02 GMT

Its a miracle it works at all with all those wires stuffed into the IDCs!!

If that is the only socket you are wishing to use and you are sure one of the cables is the incoming feed, you just need to connect the 2 incoming wires to pins 2&5. They will probably be Blue and Wh/Blue.

Re: BT Fibre what kind of wall faceplate should it be connected to?

kardon1980 — Fri, 16 Apr 2021 14:22:08 GMT

Thanks will give this a go when partner finishes work. Like you say I do believe it being so congested is part of the problem, as soon as I moved the plate the broadband went off

Re: BT Fibre what kind of wall faceplate should it be connected to?

iniltous — Fri, 16 Apr 2021 16:48:30 GMT

What sort of property do you live in ?, sometimes ( for example ) in an apartment complex or similar the ‘OR’ lines enter the property in a utility type area and the Openreach master socket for each flat is located there , they then connect to builder/developer provided cables that go to the individual flats/apartments.

In case like this where the cables ( installed by the builder and generally hidden behind walls etc ) or the decorative or multi function ‘sockets’ go faulty, they are not Openreach or BT’s responsibility , after all OR didn’t supply them, and it’s not OR’s ‘job’ to fix them, if a cable were provided by the builder , behind a wall, and it was damaged on its way to your apartment , and for arguments sake, the wall needed to be opened up to get at the faulty cable, who would be responsible for the damaged wall being repaired ?

In cases like this , it’s possible the OR tech would just prove the line OK to the utility area where the OR master socket (NTE) is located ,and any issues after that would be for the flat owners or the building management company to sort out.

In your case it may not be as ‘complicated’ as that, it could just be someone replaced the OR master socket with a non standard socket....however if that’s what is causing the problem and you call OR out to fix it, they probably would replace it with a standard NTE , and charge you for the visit as it wasn’t OR that caused the problem but the non standard equipment on the line.

Re: BT Fibre what kind of wall faceplate should it be connected to?

kardon1980 — Fri, 16 Apr 2021 16:51:08 GMT

Wow wow wow I'm in shock, since I moved in here I've been putting up with unstable broadband. When it's been good it has been around 16 downlad and 1.6 upload I just removed the clutter of wires and put in the two you suggested and instantly my speeds are 25 download and 2.6 upload.

What do I do with the four spare wires coming from the external cable? Do I connect these to any of the points, is it OK to leave them loose behind the plate

Re: BT Fibre what kind of wall faceplate should it be connected to?

kardon1980 — Fri, 16 Apr 2021 16:56:15 GMT

It's definitely the master socket I'm connected to as I removed all the wiring to the face plate and only connected the suggested wires to point 2 and 5 and my Internet connection has almost doubled in speed and stability. My only concern is the extra wiring is now not connected to anything and I'm unsure if they should be connected to the faceplate or left loose behind the plate

Re: BT Fibre what kind of wall faceplate should it be connected to?

licquorice — Fri, 16 Apr 2021 16:57:38 GMT

All other wires can just be left spare and unterminated.

Re: BT Fibre what kind of wall faceplate should it be connected to?

kardon1980 — Fri, 16 Apr 2021 17:06:08 GMT

Thanks for your help 👍