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Do OpenReach engineers carry FB2 keys?

chris_s1 — Tue, 20 Apr 2021 10:35:52 GMT

Hi everyone,

I have an engineer visit booked for next week to install Fibre Broadband in my flat and I got an email from BT saying that I need to ensure that I have access to the BT connection point, which is probably in a locked cupboard in the hallway.

I called my property manager and they said that the cupboards use FB2 keys and that all engineers should carry them, so they shouldn't have any issues accessing the connection point.

Can anyone confirm that Openreach engineers do carry FB2 keys? I tried to search in this forum, but the only similar question I found is from 2014 and doesn't have a definite answer.

Thanks.

Re: Do OpenReach engineers carry FB2 keys?

pippincp — Tue, 20 Apr 2021 11:21:54 GMT

Ask @OpenreachHelp on twitter.

Re: Do OpenReach engineers carry FB2 keys?

chris_s1 — Tue, 20 Apr 2021 12:50:15 GMT

Thanks @pippincp . They said that they don't carry them

Re: Do OpenReach engineers carry FB2 keys?

pippincp — Tue, 20 Apr 2021 13:01:25 GMT

Time to get back to the property manager and ensure one is available.

Re: Do OpenReach engineers carry FB2 keys?

pippincp — Tue, 20 Apr 2021 15:53:27 GMT

You can always get your own FB2 key from Amazon for less than £2.00.

Re: Do OpenReach engineers carry FB2 keys?

chris_s1 — Tue, 20 Apr 2021 16:13:47 GMT

Thanks, that's what I ended up doing. Just hope that the key I ordered will work. Read from some reviews that sometimes they don't work because they are not cut quite right. I guess I'll find out when it arrives tomorrow.