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No broadband after activation

MichelleM17 — Wed, 21 Apr 2021 06:46:06 GMT

Hello

I switched yesterday from Now broadband to BT fibre broadband. I set the router up early in the morning and it was blue straight away and working. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. Its now the next morning and I still have no broadband. Have done several reboots and even tried the test socket but still a solid orange light. I have no landline phone to check the line. Can anyone help? Causing a lot of issues as myself and partner both work from home.

Thanks

Re: No broadband after activation

licquorice — Wed, 21 Apr 2021 07:37:38 GMT

Have you spoken to customer services?

Can you borrow a phone from a neighbour to check for dial tone and 17070 reads back the right number.

Re: No broadband after activation

Keith_Beddoe — Wed, 21 Apr 2021 08:20:11 GMT

@licquorice wrote:

Have you spoken to customer services?

Can you borrow a phone from a neighbour to check for dial tone and 17070 reads back the right number.

Unless its a SOGEA connection, then there will be nothing.

Re: No broadband after activation

licquorice — Wed, 21 Apr 2021 08:33:09 GMT

???

Re: No broadband after activation

licquorice — Wed, 21 Apr 2021 08:39:16 GMT

Ok, I read that as unless it is a SOGEA connection there will be nothing rather than if it is a SOGEA connection there won't be dial tone.

Re: No broadband after activation

shahr001 — Wed, 21 Apr 2021 10:22:48 GMT

Has BT activated your Broadband. I had similar problems I was given an Activation date by BT did not do it on that. It took them more than 5 days from actual activation date to activate my broadband. You need to call BT to find out why you do not have connection.