This topic

GETTING FOBBED OFF

pricer592 — Thu, 22 Apr 2021 08:42:00 GMT

Hi all , So been trying to get BT to fulfill their obligation on their stayfast guarantee of fibre broadband , promised 22mbps stay fast , lucky to be be getting 16mbps, this is from day 1 of my contract as of 21st feb 2020, lots of engineers later and a supposed cease and resupply of my connection from 1 cab to another , i have ended up with NO broadband at all , yes they have put my mobile on unlimited data as well as sending me out the minihub (which doesnt work, but now have a tactical hub) .My router is flashing purple and has been for approx 10 days now . I have contacted BT by phone only to be told my broadband account has been switched off and that i need to start a new contract . i am now being told that i can no longer get fibre (fttc) which i was getting before they switched me off and they are now stating that i can only get copper and a speed of between 1 and 5 mb. My question is , is there anyway to check if there is still fttc in my area.(my neighbours are happily getting 30 to 40 with BT.

Thanks in advance

Re: GETTING FOBBED OFF

imjolly — Thu, 22 Apr 2021 08:52:02 GMT

enter your phone number and post results if number does not work then use address not post code

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: GETTING FOBBED OFF

pricer592 — Thu, 22 Apr 2021 09:00:03 GMT

Re: GETTING FOBBED OFF

imjolly — Thu, 22 Apr 2021 09:02:49 GMT

as you can see the checker shows that FTTC is 'unavailable' at present

Re: GETTING FOBBED OFF

pricer592 — Thu, 22 Apr 2021 09:09:30 GMT

Thanks for that looks like i need to contact the ombudsman then , been paying for fibre broadband for over 12 months and its not actually available here , the plot thickens

Re: GETTING FOBBED OFF

imjolly — Thu, 22 Apr 2021 09:34:31 GMT

again according to dslchecker you were receiving VDSL/FTTC on 8 April 2021

Re: GETTING FOBBED OFF

pricer592 — Thu, 22 Apr 2021 10:38:10 GMT

strange that its not available now , since bt turned off my broadband for a cease and resupply i cant get fibre

Re: GETTING FOBBED OFF

NeilO — Thu, 22 Apr 2021 15:52:42 GMT

Hi @pricer592 I'm really sorry to see you're having problems with your broadband. The checker results indicate the cabinet is FTTC enabled but it is not accepting new orders due to engineering works.

We'll be happy to get this looked into if you send over your details. I'll send you a private message in a moment so you can get in touch with the moderation team. You'll find the private message by clicking on the envelope in the top right of the community website.

Thanks

Neil

Re: GETTING FOBBED OFF

pricer592 — Thu, 22 Apr 2021 16:42:38 GMT

@NeilO

message sent

Re: GETTING FOBBED OFF

pricer592 — Sat, 08 May 2021 13:31:59 GMT

Still awaiting a solution , absolute disgrace