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Broadband failed again

StanOwen — Thu, 29 Apr 2021 00:42:09 GMT

Broadband failed again. Router not connecting (constant orange). Swapped router (Homehub 4 for Homehub 5) - no change. Registered fault as Broadband fault but recorded on account as Landline fault! According to service status “No known issues”. Having a poorly-designed automated service instead of a human being may well save BT money but certainly does not inspire confidence in process whereby issues can be raised and resolved. This is the third problem I have experienced in recent times and this suggests that the infrastructure is becoming less reliable rather than more. I await a reply with interest

Re: Broadband failed again

StanOwen — Thu, 29 Apr 2021 00:58:17 GMT

Sorry for the error - I actually swapped the previously working Smarthub Type A by a new Smarthub Tyoe 2. I’ve also performed a factory reset both on the new hub and it’s predecessor without making the slightest difference. The service status page still reports “No known issues found” whilst my hub still displays a constant orange.

Re: Broadband failed again

pippincp — Thu, 29 Apr 2021 07:33:58 GMT

Do you get a dial tone on your phone?