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Broadband connection loss

Steven-S — Thu, 29 Apr 2021 12:43:09 GMT

Having constant speed and connectivity problems since the start my contract, I've had multiple engineers out, a new line and socket installed as well as a new hub. With my speeds still being under the guarantee.

Need help

Thank you

Re: Broadband connection loss

Keith_Beddoe — Thu, 29 Apr 2021 12:58:45 GMT

@Steven-S

What speed where you guaranteed? Bear in mind that you are unlikely to get much above 19Mbs on an ADSL connection.

Re: Broadband connection loss

Steven-S — Thu, 29 Apr 2021 13:53:56 GMT

I think I've posted in the wrong section my apologies

Re: Broadband connection loss

RobbieMac — Thu, 29 Apr 2021 13:57:48 GMT

@Steven-S wrote:

I think I've posted in the wrong section my apologies

Hi @Steven-S

Welcome and thanks for your post.

No need to worry, I have moved your original thread over to the Fibre Broadband board. I have removed the most recent thread you created. It's easier for the Community when everything is on the one thread conversation.

Cheers,

Robbie