https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-is-flashing-purple-but-all-the-wires-are-plugged-in/m-p/2158336#M1215166 <P>I am having an issue where it is flashing purple, the website told me to check the internet connection which I have done. It then told me to text FAULt and the number of my phone line (I gave the number on the e-mail BT sent me) but they told me the number doesn’t exist and they couldn’t help me further . Have now been letting phone ring out for 30 mins to talk to a person - not impressed with BT so far...</P> Thu, 29 Apr 2021 18:51:25 GMT Mairi21 2021-04-29T18:51:25Z https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-is-flashing-purple-but-all-the-wires-are-plugged-in/m-p/2158336#M1215166 <P>I am having an issue where it is flashing purple, the website told me to check the internet connection which I have done. It then told me to text FAULt and the number of my phone line (I gave the number on the e-mail BT sent me) but they told me the number doesn’t exist and they couldn’t help me further . Have now been letting phone ring out for 30 mins to talk to a person - not impressed with BT so far...</P> Thu, 29 Apr 2021 18:51:25 GMT https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-is-flashing-purple-but-all-the-wires-are-plugged-in/m-p/2158336#M1215166 Mairi21 2021-04-29T18:51:25Z https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-is-flashing-purple-but-all-the-wires-are-plugged-in/m-p/2158339#M1215167 <P>Do you have a dial tone on your landline?&nbsp; If so dial.17070 option 2&nbsp; should be silent and best with corded phone</P> Thu, 29 Apr 2021 19:03:21 GMT https://community.bt.com/t5/Archive-Staging/Smart-Hub-2-is-flashing-purple-but-all-the-wires-are-plugged-in/m-p/2158339#M1215167 imjolly 2021-04-29T19:03:21Z