This topic

Normal for line to reset every few hours during 10 day setup period?

gregm — Sun, 02 May 2021 10:39:50 GMT

Signed up 5 days ago for BT Fibre 2. Getting decent speeds but have noticed that my line resets every 12 hours or so.

Is this normal during the 10 day setup period, or a sign of troubles? After connecting everything up they say during the next 10 days they will tweak your profile

For the start my connection speed has been the same:

DSL uptime: 0 days,08 Hours23 Mins02 Secs
Data rate: 19.999 Mbps / 79.999 Mbps
Maximum data rate: 29.371 Mbps / 77.164 Mbps
Full Fibre (FTTP) Mode: Off
Noise margin: 15.7 / 4.2
Line attenuation: 8.1 / 13.5

Last error log:

03:13:53 02 May. DSL Link Up: Down Rate=79999kbps
03:13:51 02 May. PPP: Sending PADI
03:13:46 02 May. PPP: Starting PPP daemon
03:13:45 02 May. WAN Auto-sensing detected port DSL WAN
03:13:22 02 May. SIP WAN DOWN
03:13:19 02 May. SIP WAN DOWN
03:13:19 02 May. WAN Sensing Auto sensing Complete
03:13:19 02 May. WAN Sensing Auto sensing Running
03:13:17 02 May. WAN Sensing Auto sensing Complete
03:13:17 02 May. WAN Sensing Auto sensing Running
03:13:17 02 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
03:13:16 02 May. PPP: Stopped PPP daemon(0
03:13:16 02 May. PPP LCP Send Termination Request (User request)
03:13:15 02 May. PPP: IPCP down
03:13:15 02 May. PPP: LCP down
03:13:15 02 May. DSL Link Down: duration was 22315 seconds

Re: Normal for line to reset every few hours during 10 day setup period?

DavidM — Mon, 03 May 2021 09:19:33 GMT

Hi @gregm and thanks for posting.

Do the lights on the hub etc change when the resets happen? Do they happen at the same time every day? Does anything else happen at the same time?

Cheers

David

Re: Normal for line to reset every few hours during 10 day setup period?

gregm — Mon, 03 May 2021 09:46:49 GMT

Times seem random but mostly at night. So far at:

00:50

21:00

19:27

The one that happened at 19:27 , the lights flashed on the hub. I think they change to orange. Internet drops.

Each time in the logs I see

PPP LCP Send Termination Request (User request)

I've also done a quiet line test. No issues.

Re: Normal for line to reset every few hours during 10 day setup period?

DavidM — Mon, 03 May 2021 10:48:56 GMT

Thanks for getting back to me @gregm .

I'll be happy to take a closer look at this for you. I'll drop you a private message now so you can get in touch.

Cheers

David