This topic

Internet speed

chriso57 — Wed, 05 May 2021 17:28:48 GMT

Hi,

I have a job which requires an internet upload speed of 9 mpbs. My account says I have:

Your normal available download speed will be between 31-49 Mbps

Your normal available upload speed will be between 6-9 Mbps

However, the speed barely gets above 6.

What can I do to increase its performance please?

I have cleared browsers, files, defragged etc and used a direct ethernet cable but to no avail.

Advice is welcome B-)

Re: Internet speed

imjolly — Wed, 05 May 2021 17:40:32 GMT

The speeds quoted by BT are connection speeds so up speed is 6/9mb so your actual upload speed will be less so 6mb seems about right

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Internet speed

chriso57 — Wed, 05 May 2021 17:50:07 GMT

Thank you for your reply. Here are the stats so far:

16:52 6.79

17:16 6.74

17:32 6.82

17:44 6:73

17:50 6.71

18:46 6.70

It seems that the speed is slowing in off peak/low network traffic times today.

Do you know if there is an account available domestically that offers a speed of 9mbps or above?

Many thanks

Kind regards,

Chris

Re: Internet speed

licquorice — Wed, 05 May 2021 17:54:41 GMT

The problem is the laws of physics and distance from the cabinet I'm afraid, not one of account.

The stats requested is a screenshot of your hub stats page please.

Re: Internet speed

chriso57 — Wed, 05 May 2021 18:00:14 GMT

yes the stats are from my device.

My laptop is about 24 inches from the hub and the readings are the same on wifi and ethernet

Re: Internet speed

pippincp — Wed, 05 May 2021 18:07:33 GMT

You haven't given your connection stats only the speed reported.

Re: Internet speed

licquorice — Wed, 05 May 2021 18:19:23 GMT

@chriso57 wrote:

yes the stats are from my device.

My laptop is about 24 inches from the hub and the readings are the same on wifi and ethernet

Your broadband speed is governed by the distance of your house to the green cabinet that supplies the signal.

We need to see a screenshot of all the information from Advanced Settings > Technical Log > Information to take a view if your speed is as good as it is going to get.

Re: Internet speed

chriso57 — Wed, 05 May 2021 18:20:37 GMT

thank you. There is a page full - which part of the stats do you need?

Re: Internet speed

licquorice — Wed, 05 May 2021 18:23:24 GMT

A screenshot of the whole page, or at least the top part of the page showing data rate, noise margin etc. please.

Re: Internet speed

chriso57 — Wed, 05 May 2021 18:24:39 GMT

Thank you... here it is:

eatured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low VDSL Range A (Clean)
VDSL Range B (Impacted)

54.4	35	10.7	7.1	32.4	Available	Available	--
53.2	35	10.6	6.7	30	Available	Available	--

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

Available

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 4.5	--	3.5 to 5.5	Available	Available	--
Up to 4.5	Up to 0.5	3.5 to 5.5	Available	Available	--
Up to 2	--	1 to 3.5	Available	Available	--
1	--	--	Available	Available	--
1	--	--	Available	--	--

Observed Speeds VDSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date

32.4

7.2

2019-12-18

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date

30-04-2021

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

Re: Internet speed

chriso57 — Wed, 05 May 2021 18:26:52 GMT

This is better, sorry! B-)

Re: Internet speed

licquorice — Wed, 05 May 2021 18:29:18 GMT

It was actually the stats from the hub I was asking for, but the checker result was also required anyway.

Re: Internet speed

chriso57 — Wed, 05 May 2021 18:34:48 GMT

Thank you - it's a technical challenge but interesting if it provides a solution. Here are the stats and thank you for your patience:

Product name:

Business Smart Hub

Serial number:

+088315+NQ73512835

Firmware version:

SG4B1B0092DE

Firmware updated:

30-Sep-2020

Board version:

1.0

Gui version:

1.132.0

DSL uptime:

1 Days, 6 Hours 10 Minutes 20 Seconds

Data rate:

7.20 Mbps / 32.40 Mbps

Maximum data rate:

7943 / 38750

Noise margin:

7 dB / 8.4 dB

Line attenuation:

30 dB / 43.3 dB

Signal attenuation:

30 dB / 43.3 dB

VLAN id:

101

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

1 GB Uploaded / 7 GB Downloaded

Broadband username:

**I have blanked this out**

Public wi-fi

Active

2.4 GHz wireless network name:

BTBHub6-5PTS

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTBHub6-5PTS

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

Re: Internet speed

imjolly — Wed, 05 May 2021 18:40:42 GMT

As you are using a business hub are you a BT business user?

Re: Internet speed

chriso57 — Wed, 05 May 2021 18:42:04 GMT

neither

Re: Internet speed

licquorice — Wed, 05 May 2021 18:45:14 GMT

Hmm, your stats don't look particularly good, it looks as though DLM has probably banded your line due to instability, your uptime is only just over a day. Are you connected to the master socket? Is there any noise on your line with a quiet line test (17070) made from the test socket behind the removable faceplate of the master socket with preferably a corded phone. However, that said, in reality you are going to struggle to get 9M upload speed.

PS no need to blank out the username, it is generic to every hub 😀

Re: Internet speed

licquorice — Wed, 05 May 2021 18:46:14 GMT

@chriso57 wrote:

neither

????

Re: Internet speed

chriso57 — Wed, 05 May 2021 18:52:08 GMT

it is home/domestic although I am trying to engage a job to work from home and I have until 9 am tomorrow morning to resolve it to be employed again

Re: Internet speed

chriso57 — Wed, 05 May 2021 19:00:04 GMT

Looking at the chart, it appears that BT have set a ceiling at 7.2 mbps even though the account is sold at 6-9 and so therefore, it is an unattainable goal.

Back to the CV... thank you for your help all anyway B-)

Re: Internet speed

imjolly — Wed, 05 May 2021 19:03:33 GMT

Your hub stats show you are using a business hub not the residential SH2

If business hub and business user then username not generic