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Sudden reduction in speed after months of stability

barnpiece — Mon, 10 May 2021 07:55:18 GMT

I am on Fibre with Halo 1 (FTTC), and after months of stabiliy with speed of 20/72 (max 22/74.5), my speed suddenly reduced on Friday night to:

Data rate: 9.997 Mbps / 54.999 Mbps Maximum data rate: 21.969 Mbps / 63.895 Mbps

The Noise Margin has gone from: 7.4/3.3 to 13.2 / 8.0

What should I do?

Richard

Re: Sudden reduction in speed after months of stability

imjolly — Mon, 10 May 2021 09:03:47 GMT

have you made any changes to your broadband package recently?

check MYBT and see if broadband package shown as Fibre 1 or 2 as the speeds you now quote are the max speeds for fibre 1

Re: Sudden reduction in speed after months of stability

barnpiece — Mon, 10 May 2021 09:08:47 GMT

No changes for some time.

MyBT has always showed slower speeds than I've had for months. I was given a free speed upgrade well over a year ago, and it has been very stable even after the latest Hub2 upgrade which upset others.