Need a DLM reset on banded connection

sjessel — Fri, 21 May 2021 05:46:34 GMT

I recently discovered a fault with a 3rd party router cable that had a slightly faulty plug which was too short and didn't hold firmly in the master BT socket, it caused my router to disconnect when the cable was touched or moved. I am now stuck permanently on a 9dB connection which I believe is way above the default BT 3dB profile. I have done a noise test on the line and its quiet as a mouse.

I have asked customer services to reset the DLM but get the ubiquitous "you're within contracted speeds" answer.

Can an admin request a DLM reset please.

Connection is a FTTC superfast line.

Home

Advanced settings

Technical log

Information

Event log

This is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2

Serial number:+091298+2045002218

Firmware version:v0.26.03.01286-BT

Firmware updated:Wed Apr 14 07:15:51 2021

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:26 days,18 Hours50 Mins16 Secs

Data rate:16.996 Mbps / 54.999 Mbps

Maximum data rate:17.220 Mbps / 65.383 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:5.8 / 8.9

Line attenuation:9.4 / 19.4

Signal attenuation:9.4 / 21.2

VLAN id:101

Upstream error control:Off

Downstream error control:Off

Data sent / received:32.8 GB Uploaded / 172.6 GB Downloaded

Broadband username:bthomehub@btbroadband.com

BT Wi-fi:Activated

2.4 GHz wireless network name:BT-TQASQF

2.4 GHz wireless channel:Smart (Channel1)

5 GHz wireless network name:BT-TQASQF

5 GHz wireless channel:Smart (Channel36)

Wireless security:WPA2 (Recommended)

Wireless mode:Mode 1

Firewall:On

MAC address:E4:75:DC:F4:02:E1

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Re: Need a DLM reset on banded connection

NeilO — Fri, 21 May 2021 11:30:22 GMT

Hi @sjessel welcome to the community and thanks for posting, it looks like your profile is banded to 55Mb. I'll send you a private message so you can send over your details to the moderation team and we'll be happy to help.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

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Need a DLM reset on banded connection

Re: Need a DLM reset on banded connection