https://community.bt.com/t5/Archive-Staging/One-engineer-or-two-needed/m-p/2163218#M1215735 <P>Hello,</P><P>My broadband has been gradually getting slower, dropping at least once a day and there is now lots of noise on the line when I make calls. So I arranged an engineer visit (based on the noise on line issue) and the appointment is taking place next week.</P><P>But... I woke up this morning to an email from BT titled "<EM>A message about your BT Broadband speed</EM>", which explained that "<EM>We have noticed that your broadband is not performing as well as it should be, so you might experience problems browsing online or watching TV services.</EM><BR /><EM>Don't worry, our expert engineers are on hand to help and you won't be charged anything for a visit.</EM>"</P><P>I checked on the My BT site and I now have two faults raised. My original one raised about the line noise, and a second presumably raised by BT about the Broadband.&nbsp;</P><P>Do I need to arrange a second engineer to come round specifically for the broadband, or will the engineer for my original appointment for the line noise solve both problems?&nbsp;</P><P>Thanks!</P> Sat, 22 May 2021 09:22:37 GMT Chris_S987654321 2021-05-22T09:22:37Z https://community.bt.com/t5/Archive-Staging/One-engineer-or-two-needed/m-p/2163218#M1215735 <P>Hello,</P><P>My broadband has been gradually getting slower, dropping at least once a day and there is now lots of noise on the line when I make calls. So I arranged an engineer visit (based on the noise on line issue) and the appointment is taking place next week.</P><P>But... I woke up this morning to an email from BT titled "<EM>A message about your BT Broadband speed</EM>", which explained that "<EM>We have noticed that your broadband is not performing as well as it should be, so you might experience problems browsing online or watching TV services.</EM><BR /><EM>Don't worry, our expert engineers are on hand to help and you won't be charged anything for a visit.</EM>"</P><P>I checked on the My BT site and I now have two faults raised. My original one raised about the line noise, and a second presumably raised by BT about the Broadband.&nbsp;</P><P>Do I need to arrange a second engineer to come round specifically for the broadband, or will the engineer for my original appointment for the line noise solve both problems?&nbsp;</P><P>Thanks!</P> Sat, 22 May 2021 09:22:37 GMT https://community.bt.com/t5/Archive-Staging/One-engineer-or-two-needed/m-p/2163218#M1215735 Chris_S987654321 2021-05-22T09:22:37Z https://community.bt.com/t5/Archive-Staging/One-engineer-or-two-needed/m-p/2163224#M1215736 <P>solving your line noise problem should solve your broadband connection problems</P> Sat, 22 May 2021 10:18:52 GMT https://community.bt.com/t5/Archive-Staging/One-engineer-or-two-needed/m-p/2163224#M1215736 imjolly 2021-05-22T10:18:52Z https://community.bt.com/t5/Archive-Staging/One-engineer-or-two-needed/m-p/2163253#M1215737 <P>Thanks&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/33">@imjolly</a>&nbsp;</P> Sat, 22 May 2021 12:53:46 GMT https://community.bt.com/t5/Archive-Staging/One-engineer-or-two-needed/m-p/2163253#M1215737 Chris_S987654321 2021-05-22T12:53:46Z