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HH5 very poor connection?

mark74 — Sat, 22 May 2021 17:15:48 GMT

Hi can someone help, my hub is going off quite regular, wi-fi is very poor when using mobiles and prime tv drops, i have my pc connected via ethernet but is starting to just "'hover''' when using internet etc.

Any help would be great.

thanks

Mark

Re: HH5 very poor connection?

pippincp — Sat, 22 May 2021 17:46:06 GMT

Any noise on your line? 17070 option 2, best with corded phone. May get a dull hub with cordless.

Re: HH5 very poor connection?

mark74 — Sat, 22 May 2021 18:28:10 GMT

Hi thanks for reply yes done that no noise did a speed test which was fine but it would be when it's working. Hub seems faulty?

Re: HH5 very poor connection?

imjolly — Sat, 22 May 2021 18:54:05 GMT

Have you tried a factory reset and then make sure turn of smart setup and if mine I would also split the networks and see if that helps

Re: HH5 very poor connection?

mark74 — Sat, 22 May 2021 19:53:39 GMT

Hi thanks do you mean using the small reset using a pin? Also I am not sure how to split networks?

Re: HH5 very poor connection?

pippincp — Sat, 22 May 2021 20:28:52 GMT

Yes use the pinhole reset. To split the channels just add 5Gh to the end of the 5Gh SSID and save.

Re: HH5 very poor connection?

mark74 — Sun, 23 May 2021 11:17:45 GMT

Thanks I will try that

Re: HH5 very poor connection?

mark74 — Tue, 25 May 2021 10:28:00 GMT

Thanks for the help it has improved 😊