This topic

Wanting to find out?

thehypnootoad2 — Mon, 24 May 2021 14:50:16 GMT

We have just gone with BT live today and was quoted 50 down 10up (that was only package could select)but what is odd is sky and sse our last two providers got around 65down and 18 up. Done a speedtest today and capped at 50 down and 10 up, was hoping this would be a minimum speed and would get what we did with our past providers same line to same cabinet could some one please explain what is going on thank you.

Re: Wanting to find out?

garybs29 — Mon, 24 May 2021 14:56:57 GMT

What package are you on with BT? If it's F1 it will be capped at that speed. Can you also post the results from the below checker (remember to remove phone number before posting)

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Wanting to find out?

imjolly — Mon, 24 May 2021 14:58:39 GMT

enter your address and post results not as accurate as phone number but your new BT number will not work for a few days

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Wanting to find out?

thehypnootoad2 — Mon, 24 May 2021 15:12:49 GMT

Re: Wanting to find out?

imjolly — Mon, 24 May 2021 15:24:35 GMT

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Checker suggest range 70-53mb

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Wanting to find out?

garybs29 — Mon, 24 May 2021 15:29:15 GMT

Also please confirm what BT package you have, I suspect it's only fibre 1 based on what you've said earlier

Re: Wanting to find out?

thehypnootoad2 — Mon, 24 May 2021 15:47:55 GMT

Was that one as it would not allow me to select any other package saying I could only get those speeds but as the picture shows its 70 meg

Re: Wanting to find out?

garybs29 — Mon, 24 May 2021 15:48:47 GMT

Yes the picture shows what's available but Fibre 1 is capped @ 55 max so if you're on that you'll be capped

Re: Wanting to find out?

licquorice — Mon, 24 May 2021 15:58:40 GMT

BT seem to be overly conservative with which packages they offer, I guess they have received too many complaints from folks paying for fibre 2 speeds when they had absolutely no chance of getting them.

Re: Wanting to find out?

thehypnootoad2 — Mon, 24 May 2021 16:00:23 GMT

Thank you for quick reply will upload little bit later as kids are online and currently got eci modem with Netgear Rax120.

Re: Wanting to find out?

thehypnootoad2 — Mon, 24 May 2021 20:45:21 GMT

Both on my huawei hg612 unlocked and bt hub2 and saying attainable rate at 70 meg and upload at 20 meg.

Re: Wanting to find out?

imjolly — Mon, 24 May 2021 21:04:02 GMT

Phone the options team and tell them you want to upgrade to fibre 2 0800800030

Re: Wanting to find out?

thehypnootoad2 — Mon, 24 May 2021 22:01:38 GMT

Thanks will give it a go but not confident that they will do it as when I put my address in the fibre 2 was not a option.

Re: Wanting to find out?

thehypnootoad2 — Tue, 25 May 2021 16:01:11 GMT

As I guessed BT dont have a clue. So thats domethjng that will never get fixed. Thank you all for your help.

Re: Wanting to find out?

licquorice — Tue, 25 May 2021 16:10:24 GMT

In what way do they not have a clue? Did they not understand the request or did they say it wasn't possible to upgrade to fibre 2?

Re: Wanting to find out?

thehypnootoad2 — Tue, 25 May 2021 18:00:29 GMT

Explained the situation and that I can receive the speed and all they kept doing was passing me around saying they don't know went through to multiple tech support people.