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Brand new FTTP 900 down ranges 17 to 130 Mbps

User12345 — Tue, 25 May 2021 18:01:36 GMT

All

Just had FTTP 900Mbps installed, just 24 hours ago.

Am told there is no stabilisation period with fibre.

Have already contacted BT FTTP support team; agreed to reset the new SH2 as was operating also on Halo 1 for a week to see of this addresses speed nowhere near headline speeds.

Exchange to Hub: 930.5 Down/ 112.0 Up

SM2 and 4x Wifi Discs: spans 17 (!) Down to 130 Down

As is just installed I will look to cancel and revert to Halo 1 if this continues as right now overall 57Mpbs was a faster service.

Notes:

Home (not business)
SH2 firmware: v0.26.04.04227
Discs firmware: 0.23.00.08070
All devices are wireless

Any thoughts or ideas welcome.

Thanks

Re: Thoughts/ideas? FTTP 900 just in; down ranges 17 to 130 Mbps

pippincp — Tue, 25 May 2021 17:57:17 GMT

Halo 1 is an addon, not an internet contract.

Wired or wireless?

Re: Thoughts/ideas? FTTP 900 just in; down ranges 17 to 130 Mbps

User12345 — Tue, 25 May 2021 18:02:53 GMT

Yes, Halo 1 was my previous service, now on Fibre. Point is my speeds were better pre-FTTP on copper cable.

All devices are accessed via wireless

Thanks

Re: Thoughts/ideas? FTTP 900 just in; down ranges 17 to 130 Mbps

licquorice — Tue, 25 May 2021 18:15:00 GMT

@User12345 wrote:

All devices are accessed via wireless

Thanks

There's your problem. No ISP guarantees wireless speed, there are too many possibilities for interference.

Re: Brand new FTTP 900 down ranges 17 to 130 Mbps

User12345 — Tue, 25 May 2021 19:40:42 GMT

I have reset the router; speeds up significantly.

Topic closed