WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

Blackmesa — Wed, 02 Jun 2021 11:39:48 GMT

Hi,

I'm getting almost daily disconnects. Error log below...

16:53:39 01 Jun. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 00:40:54 01 Jun. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:08:52 30 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 10:57:30 28 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 09:57:41 28 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 08:33:53 27 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 19:53:25 26 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 12:19:39 26 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 23:21:05 25 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:15:50 24 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:42:02 23 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 23:39:04 19 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:32:03 13 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 18:58:53 12 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 18:26:40 11 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:33:32 10 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 01:50:38 10 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 18:53:21 08 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 18:41:30 08 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:28:02 07 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:20:31 07 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 19:14:17 07 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 23:18:22 05 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 20:00:41 05 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 05:59:51 04 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:15:01 03 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:13:52 03 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 20:53:11 03 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 22:29:00 02 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 20:12:22 02 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 19:53:10 01 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:38:27 30 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:08:40 25 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 20:23:10 24 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 06:05:13 23 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 20:19:17 20 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 18:40:09 19 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 22:35:25 09 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 21:35:59 09 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 18:40:29 05 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 19:39:58 02 Apr. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 13:57:33 31 Mar. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER] 18:44:10 12 Mar. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

Here is the information from the technical log...

Product code:Smart Hub 2 Serial number:+091299+1947007990 Firmware version:v0.26.04.04227-BT Firmware updated:Wed May 19 19:06:03 2021 Board version:R01 GUI version:1.74 12_11_2020 DSL uptime:0 days,19 Hours01 Mins34 Secs Data rate:20 Mbps / 64.243 Mbps Maximum data rate:29.494 Mbps / 79.850 Mbps Full Fibre (FTTP) Mode:Off Noise margin:11.4 / 6.8 Line attenuation:8.5 / 13.4 Signal attenuation:8.2 / 13.1 VLAN id:101 Upstream error control:Off Downstream error control:Off Data sent / received:644.7 MB Uploaded / 8.8 GB Downloaded Broadband username:bthomehub@btbroadband.com BT Wi-fi:Activated 2.4 GHz wireless network name: 2.4 GHz wireless channel:Smart (Channel6) 5 GHz wireless network name: 5 GHz wireless channel:Smart (Channel36) Wireless security:WPA2 (Recommended) Wireless mode:Mode 1 Firewall:On MAC address: Software variant:- Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017)

Does anyone have any suggestions please or can see from the data above why I might be experiencing these issues? I have the modem plugged into the master socket and have no telephone plugged in (don't own one). Thank you everyone! 🙂

Re: WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

licquorice — Wed, 02 Jun 2021 11:44:31 GMT

First obtain a telephone and plug it into the master socket, dial17070 option 2 quiet line test and listen for a noisy line.

Re: WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

Blackmesa — Wed, 09 Jun 2021 15:13:11 GMT

Just an update. I did the quiet line test and couldn't hear anything. I plugged my router into the test socket and it still disconnected. I logged a fault and had an Openreach engineer there the very next morning. Even though his tests came back okay, he changed the faceplate for a new one; it's now been up and running for 4 days solid. Thanks all. 🙂

Re: WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

NeilO — Wed, 09 Jun 2021 15:49:21 GMT

Hi @Blackmesa Thanks for coming back and keeping the thread updated, I'm really glad the engineer got you sorted.

Thanks

Neil

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WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

Re: WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

Re: WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

Re: WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]