This topic

Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Sat, 05 Jun 2021 09:05:48 GMT

I've been a customer for years and had a stable connection. However the speed over the years has declined 72Mbps to 60mbps and still dropping while upload stayed at 20Mbps

This into a vigor 130.

Anyway after virgin ignored and failed to correct a fault I decided to have a 2nd broadband connection.

The engineer came and instead of putting a 2nd line in used the existing line.

The speed came back at 60mbps and 14mbps on the BT hub and when I switched to the Vigor 130.

A week later the 2nd line had dropped to 10mbs and has stayed there.

Recently the original feed has started having more disconnections I used to go up 400 hours plus. I've noticed the speed has now dropped again to 53Mbps.

The line test is quiet.

Since I'm using 130's I can produce much in the way of stats except the snr 6db which seems a bit low.

I can plug the BT Hub back in if need be however do I need to contact BT about the declining speeds? Or wait until it goes down below 47Mbps?

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Sat, 05 Jun 2021 09:38:38 GMT

The snr 6 is fine however it does drop down to five which I should have posted.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

imjolly — Sat, 05 Jun 2021 10:08:00 GMT

have you turned of smart setup

Turn Off smart setup

enter your phone number and post results remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Sat, 05 Jun 2021 10:49:42 GMT

Hi I'm not using the BT Hub so no smart connect. Had to reduce the size of the image as the original file was too large.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

imjolly — Sat, 05 Jun 2021 11:00:13 GMT

as you can see from checker the estimated range for your line in 68/52mb with handback at 47mb and from checker you connection speed on 31/5 was 60.6mb so well within expected range

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Sat, 05 Jun 2021 11:10:44 GMT

What about upload speeds on the broadband line which are 9999Mbps

I guess I'll have to wait for it to drop below 47Mbps.

However is steadily declining.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

pippincp — Sat, 05 Jun 2021 16:09:51 GMT

Can you tell me of any ISP who guarantees upload speeds? Everything is centred on download. I think it's wrong too.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Mon, 07 Jun 2021 17:12:08 GMT

Actually virgin will do if it gets low enough. That's if you can get them interested in the first place.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Mon, 07 Jun 2021 17:35:02 GMT

Upload speed now down to 9000 on the 2nd line.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Mon, 07 Jun 2021 17:55:34 GMT

Spoke to BT and they could see a lot of errors on the line so raised a fault.

He was also surprised they didn't actually supply a proper 2nd line rather than using the present line.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

pippincp — Mon, 07 Jun 2021 18:38:33 GMT

It is normal for the spares in the current line to be used for the second so I don't see why C/S guy was surprised.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Tue, 08 Jun 2021 17:24:01 GMT

Well the engineer I spoke to this morning was surprised as well.

Anyway BT did some tweaks and it the speeds for the download have dropped again to just above the threshhold.

So in 7 days I've now lost 12000Mbps of speed. This was the good line.

The second line upload is now down to 8500mbps. However download is at 59000mbps on this line.

Probably crosstalk on the lines.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

pippincp — Tue, 08 Jun 2021 17:31:47 GMT

An Openreach engineer?

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Sat, 12 Jun 2021 16:01:41 GMT

Well the original line has gone back into spec speeds Friday evening however the 2nd feed is now dropped down to 43Mbps download and 8Mbps upload.

The engineer came out but didn't come to the house would have been nice to be told they weren't coming. No update on the web site in regards to a fix so will chase tomorrow.

So gave them negative feedback.

Still better than virgin who kept on sending engineers to my house despite each engineer saying there's a fault in the cabinet which they refused to do anything about in a year. The irony is the BT line chugged along happily without any issues until I booted Virgin.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Thu, 17 Jun 2021 17:03:33 GMT

Got a text please book an engineer. One line now below the download threshold again and still the low upload on the other connection. Now using two BT business smart hubs in modem mode so they can't say it's the drayteks.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Wed, 30 Jun 2021 19:25:36 GMT

Well they fixed one line however the person was talking too didn't book the original line line is as that two had dropped down to 40mbps download.

The guys that came could see that their was an issue but since it wasn't on their ticket couldn't do anything about it.

They got the 2nd line back to 65mbps and 18mbps but it wasn't stable so had to stick interleave on it which dropped the speed down a bit but it's now in spec..

So internal engineer came out today plugged his modem in the socket and went yup seems to be stuck at 40mbps and it's not your equipment so rang it through for openreach to come out.

So that's this Friday.

I've now noticed that BT are only advertising 60 mbps so have they reduced the top speed generally again?

Re: Decling speeds on orginal line and New line upload speed only 10mbps

licquorice — Wed, 30 Jun 2021 20:06:27 GMT

There seems to be a bizarre notion that BT reduce speeds, they don't, why would they.

The only things that determine speed are the package cap, DLM due to line problems or crosstalk from other users.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Fri, 02 Jul 2021 11:33:40 GMT

Before jumping to conclusions I was referring to the advertised speeds which used to be 80 then 67 but they now saying 60.

So nothing bizarre at all just a simple fact that when you enquire what speeds are available the higher speeds are no longer as they used to be.

Anyway engineer came and the fault was incorrectly booked as a dead phone line.

He did reset the dslam and the speed went up. However interestingly the single thread speed is now 12 to 15 Mbps while multithread is 58Mbps. Never had that before except on virgin for a while.

The other line is 55 Mbps on single and multi thread speed and 16 up which has dropped again.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

licquorice — Fri, 02 Jul 2021 11:41:13 GMT

@The_PIT wrote:

I've now noticed that BT are only advertising 60 mbps so have they reduced the top speed generally again?

I think you need to re-read what you wrote.

Re: Decling speeds on orginal line and New line upload speed only 10mbps

The_PIT — Fri, 02 Jul 2021 12:42:17 GMT

I don't need to reread anything what I said is factual.