This topic

Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 10:59:14 GMT

A BT engineer who was working at my house and the local cabinet told me yesterday that GFast is available in my street, but sales say it is not available. Why the difference, and can I do anything to get it?

Re: Can I get Gfast

imjolly — Thu, 10 Jun 2021 11:07:28 GMT

what option do you get entering phone number

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Can I get Gfast

licquorice — Thu, 10 Jun 2021 11:09:23 GMT

It may be available in your street but you may be too far from the cabinet. G.Fast only works over very short distances.

Put your phone number in the checker and post a screenshot of the result (remember to edit out your phone number from the screenshot before posting)

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 11:31:02 GMT

Thanks to both. Here is the screenshot. It has come out very small. If you can't see what is needed please me know which parts you need and I'll extract them. I am probably in the region of 100 meters from the cabinet. I get over 70 megs on my FTTC broadband.

Re: Can I get Gfast

imjolly — Thu, 10 Jun 2021 11:41:49 GMT

as you can see there is no G.FAST available to your phone number according to dslchecker

you could try FTTP TEAM who deal with G.FAST and see if they can help 08005874787

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 11:55:06 GMT

Thanks. In what way would the table tell you that there is or is not gfast?

Re: Can I get Gfast

pippincp — Thu, 10 Jun 2021 12:11:41 GMT

It would say G.Fast on the right and give you the estimated speeds as er the VDSL entries.

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 12:25:09 GMT

Thanks again. I did not get any help from that 0800.. number. They only repeated that gfast is not available. So I shall have to give up without finding out why it is not available despite being told by the engineer that it is.

Re: Can I get Gfast

pippincp — Thu, 10 Jun 2021 12:28:40 GMT

If the route of your line is more then 300mtrs from the cabinet you won't get G.Fast.

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 12:36:01 GMT

It is nowhere near 300 meters. More like 100 meters

Re: Can I get Gfast

pippincp — Thu, 10 Jun 2021 14:02:09 GMT

And you know your line runs directly from the cabinet to your home and not up the other side of the street, crosses the road then comes back down to you?

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 15:11:35 GMT

OK, I have just measured it on GooogleMaps. It is further than I thought, It is 165 meters - still well under 300m. This is following the road and my driveway. I have been told previously that this is the route taken by the cable. I suppose that might not be true. My street is a crescent with both ends on the same main road. My house is very close to one end and the cabinet is very close to the other end. The natural route is from the cabinet to the main road, up the main road to my end of the crescent, up my road to junction box at the top of my drive, and down my drive. No crossing of roads is involved. Of course if I was misinformed, the cable could go all the way round the crescent instead. That would make it 419meters, so it would be out of range.

Do you know if it is possible to find the availability for other houses in my street without knowing their phone number?

Re: Can I get Gfast

licquorice — Thu, 10 Jun 2021 15:14:28 GMT

Just put the address in the checker instead of phone number.

If you were 419 metres from the cabinet, you wouldn't be getting the full 80M that you are getting currently.

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 15:43:45 GMT

Thanks, I hadn't noticed the address checker option. I have now checked various addresses right around the crescent, and none of them are shown as having GFast. I also notice that for all the addresses (including mine) the table shows that "FTTP on demand" is available, but the notes below table say that FTTP is not available. Does that make sense?

Re: Can I get Gfast

licquorice — Thu, 10 Jun 2021 15:59:49 GMT

Yes. FTTPoD is a very expensive bespoke product aimed at business, not to be confused with WBC FTTP which is the consumer product. Basically with FTTPoD you pay for the whole construction costs plus a very high monthly charge.

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 16:04:51 GMT

Thanks, that makes sense. Could that be what the engineer told me about without realising that it is there only for FTTPod business customers?

Re: Can I get Gfast

iniltous — Thu, 10 Jun 2021 16:35:58 GMT

FTTPod is available to anyone with deep enough pockets not just business , but you have to use an ISP that offer that Openreach product and has nothing to do with Gfast availability, perhaps the error the engineer made was telling you that Gfast was available....FWIW, Gfast modules are added the the ‘copper’ cabinet, so if you know where your cabinet is, you could simply visually check if there is a Gfast cabinet attached, then again a shell may have been provided but they never proceeded any further...but if no Gfast cabinet, definitely no Gfast.

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 16:51:11 GMT

How would I recognise the GFast cabinet? The engineer who told me about GFast being available had just returned from doing some work at the cabinet, so I assume (perhaps wrongly) that he must have seen the equipment in the cabinet.

Re: Can I get Gfast

licquorice — Thu, 10 Jun 2021 16:56:01 GMT

It will look like this.

Re: Can I get Gfast

jpadeutsch — Thu, 10 Jun 2021 17:36:13 GMT

Thanks. I'll take a look next time I am down the road.