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Stayfast Guarantee

northshields — Thu, 10 Jun 2021 16:44:16 GMT

As shown in the screenshot below, my current package is said to have a download speed of 81-90 Mbps, but a stayfast guarantee of 100Mbps. On the face of it this is a nonsense, or am I misunderstanding it?

Re: Stayfast Guarantee

imjolly — Thu, 10 Jun 2021 18:07:52 GMT

The guarantee is for connection speed not download speed

Re: Stayfast Guarantee

NigelB72 — Thu, 10 Jun 2021 18:17:18 GMT

@northshields something definitely doesn't tally up

Re: Stayfast Guarantee

pippincp — Thu, 10 Jun 2021 18:43:10 GMT

@NigelB72 Yes, those that don't know the difference between download speed and sync (connection) speed.

Re: Stayfast Guarantee

licquorice — Thu, 10 Jun 2021 18:55:17 GMT

So how is Joe Public supposed to know that when the 100M figure is next to figures that are annotated Download Speed? Very poor graphic.

Re: Stayfast Guarantee

pippincp — Thu, 10 Jun 2021 19:26:58 GMT

I agree. But what do you expect from BT marketing dept?

Re: Stayfast Guarantee

imjolly — Thu, 10 Jun 2021 19:32:17 GMT

Although I agree it could have been set out differently it is obvious as @northshields @NigelB72 posted that something looks odd with the numbers then selecting the 'stay fast guaranteee' link would provide an explanation

Re: Stayfast Guarantee

northshields — Fri, 11 Jun 2021 09:07:15 GMT

I think that the stayfast guarantee refers to the speed to the hub, so that the figures in the graphic are, at least, comparing like with like. That much seems clear from this page

https://www.bt.com/help/broadband/what-is-bt-s-stay-fast-guarantee-