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Download speed issue

TobyG — Fri, 11 Jun 2021 21:43:17 GMT

Hello,

I'm having an issue with my new PC, on my old PC I was doing downloads at around 40-50 MB/s now on my new PC i'm getting around 500 Kbps.

However, when I use a VPN the download goes up to around 30 MB/s. This is for gaming, this is happening on game launchers such as Origin, Steam, Battlenet, Epic Games and Xbox Game Pass.

I believe that the ISP is throttling my PC and idk why, can anyone give me any advice. I've done everything on the PC end to ensure I'm using the best internet. I am using Ethernet Cat6 all drivers installed and updated, Windows updated. I have a sneaky suspicious it is my BT doing it.

Re: Download speed issue

Keith_Beddoe — Sat, 12 Jun 2021 05:12:57 GMT

@TobyG

Which BT Home Hub are you using?

Re: Download speed issue

TobyG — Sat, 12 Jun 2021 13:21:39 GMT

BT Home Hub 5

Re: Download speed issue

imjolly — Sat, 12 Jun 2021 15:00:30 GMT

post hub stats enter 192.168.1.254 in your browser and if HH5 then go to troubleshooting then helpdesk

Someone may then be able to offer help/assistance/suggestions to your problem