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Banded line

dwskittles — Mon, 14 Jun 2021 17:50:36 GMT

I was told my line would uncap after a few days but it has not done so. Should i wait longer or can i request a dlm reset? The line is noise free via 17070

Re: Banded line

licquorice — Mon, 14 Jun 2021 17:53:59 GMT

A banded line can take weeks for DLM to release, not a few days.

Re: Banded line

dwskittles — Mon, 14 Jun 2021 18:11:00 GMT

just looked at my post i made in 2018 looks like it took about 20 days last time will just wait i guess

Re: Banded line

NeilO — Mon, 14 Jun 2021 18:41:00 GMT

Hi @dwskittles I'm sorry to see you're having problems with your broadband speed. Do you know if your connection disconnected a lot over a short period of time recently?

Thanks

Neil

Re: Banded line

dwskittles — Mon, 14 Jun 2021 18:42:43 GMT

yeah it was probably because i wired a new socket and changing router.

Re: Banded line

NeilO — Mon, 14 Jun 2021 18:48:05 GMT

@dwskittles Ah, no worries, I'll send you a private message in a moment so you can send over your details to the moderation team. We can put in a request with Openreach to ask for the banding to be lifted.

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

Re: Banded line

dwskittles — Thu, 17 Jun 2021 09:34:32 GMT

line was reset about an hour ago big thank you to the mod team.