This topic

Broadband capping

Pyebald — Mon, 14 Jun 2021 18:39:04 GMT

HI. I have recently joined BT fttp. After a good start I seem to be capped at 10Mb/s download sync speed as past few weeks. Before that the router had been consistently been between 12 and 14 Mbps. I have all the information here from my Samknows box for the last 3 years

Re: Broadband capping

NeilO — Mon, 14 Jun 2021 19:57:08 GMT

Hi @Pyebald welcome to the community and thanks for posting.

Can you post your Home Hub router stats and we'll take a look? You'll get them by entering 192.168.1.254 in your browser, go to advanced settings then technical log information.

Thanks

Neil

Re: Broadband capping

Pyebald — Mon, 14 Jun 2021 20:34:41 GMT

I have the technical log downloaded but I don't know how to send it

Re: Broadband capping

licquorice — Mon, 14 Jun 2021 21:05:23 GMT

Take a screenshot of the information page and post it using the camera icon.

Re: Broadband capping

Pyebald — Tue, 15 Jun 2021 05:20:10 GMT

Re: Broadband capping

NeilO — Tue, 15 Jun 2021 07:18:11 GMT

Hi @Pyebald

Many thanks for posting the stats. They show you are on FTTC and not FTTP. I can't see anything wrong based on the max attainable and noise margin stats and there doesn't appear to be much room for improvement.

Can you post the results from the wholesale availability checker? Make sure you remove your telephone number before posting the screenshot.

Thanks

Neil

Re: Broadband capping

pippincp — Tue, 15 Jun 2021 08:48:19 GMT

I'm interested to know how, if you have only just joined, you can have SamKnows stats going back 3 yrs.

Re: Broadband capping

Pyebald — Tue, 15 Jun 2021 09:27:33 GMT

This is from the last 6 months' download speed. I was with Plusnet before BT and the speed was always better than what I am getting now. I think the reduced speed may to do with a Lightning strike we had about 3 weeks ago. It took out my router and various other network-connected devices

Re: Broadband capping

imjolly — Tue, 15 Jun 2021 10:36:01 GMT

can you enter phone number and post results - see what the estimated range for your line actually is https://www.broadbandchecker.btwholesale.com/#/ADSL

can you leave exchange and cab number but delete phone number

Re: Broadband capping

Pyebald — Tue, 15 Jun 2021 12:11:11 GMT

Re: Broadband capping

imjolly — Tue, 15 Jun 2021 12:31:04 GMT

from dslchecker your connection speed is slightly above the expected range for your line. as on Huawei cab if you can maintain stable connection the DLM should activate G.INP which will give a small boost to your connection speed while reducing your current noise margin

Re: Broadband capping

Pyebald — Tue, 15 Jun 2021 12:56:20 GMT

I suppose I will have to put up with the 25% reduction in download speed. Unfortunately, I have just taken out this contract and have another 22 months to survive it. There is a new kid on the block here(Fibrus ) and will give FTTP this autumn

Re: Broadband capping

pippincp — Tue, 15 Jun 2021 14:55:23 GMT

@PyebaldNo you won't. As @imjolly has said, as long as the connection now remains stable then G.Inp will be enabled again giving a speed boost.

As you mentioned earlier, the lightening strike is the probable cause in the speed drop. Just give it about 10 days and you should be OK.

Re: Broadband capping

Pyebald — Tue, 15 Jun 2021 15:01:20 GMT

We live in hope

Re: Broadband capping

Pyebald — Wed, 07 Jul 2021 16:34:24 GMT

This is my download speed for the last year. It still looks as if my download speed has been capped

Re: Broadband capping

busterboy1 — Wed, 07 Jul 2021 18:23:20 GMT

@Pyebald

For your information. 😉

BT are one of a few that don't cap.

Re: Broadband capping

Pyebald — Wed, 07 Jul 2021 18:31:25 GMT

Why then has my sync speed been at a constant 10Mb/sec for the past 6 weeks which is lower than it has been for the past 3 years?

Re: Broadband capping

imjolly — Wed, 07 Jul 2021 18:56:21 GMT

Can you post current hub stats

Re: Broadband capping

Pyebald — Thu, 08 Jul 2021 07:09:16 GMT

Re: Broadband capping

Pyebald — Thu, 08 Jul 2021 07:22:24 GMT

The only thing that changed from the last post of status is my upload speed the download speed never changes. Yes, my download is still within specs but it is still 20-25% lower than I was previously getting.