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Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

tundi — Mon, 21 Jun 2021 09:34:43 GMT

I'm just wondering if the Home Tech Expert guy will bring my new devices, because the shipment seems to be delayed. If he does not bring the requested wifi disc, there is no reason for him to come to my house today.

Re: Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

NeilO — Mon, 21 Jun 2021 11:15:13 GMT

Hi @tundi welcome to the community and thanks for posting, I'm really sorry to see your Wifi disc has been delayed. Have you managed to track it using the tracking reference that was emailed out?

The Tech Expert may carry spares but I can't guarantee that they'll have one for you. If you need to rearrange the visit or speak to our orders team you'll get their details on this link.

Thanks

Neil

Re: Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

tundi — Mon, 21 Jun 2021 11:46:54 GMT

@NeilO

Thanks for your response.

Unfortunately, the tracking info does not show anything apart from that it is being delayed, the serial number is also blank.

It's late to rearrange the technician, and since you said that there is a chance that he has a spare wifi disc, I don't really want to, I'm just waiting to see what happens when he is here.

Re: Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

NeilO — Mon, 21 Jun 2021 13:38:13 GMT

Hi @tundi no worries, post back and let us know how the visit goes.

Thanks

Neil

Re: Upgraded to Complete Wi-Fi, my hardware has not been dispatched, but visit due today?

PaddyB — Tue, 22 Jun 2021 14:37:51 GMT

Hi @tundi,

How did things go with your visit yesterday?

Thanks,

Paddy