Broadband dropping but blue light.

Jamiesmack — Tue, 22 Jun 2021 08:41:08 GMT

Hi all,

my devices are losing connection 6/7 times a day. Both wired & wireless. Not all at the same time, it appears to be one device at a time, randomly.

the hub lights stay blue. Have changed the router.

BT can find no faults on the line. Any ideas what it could be?

edit to add: fttp, smart hub 2

Re: Broadband dropping but blue light.

imjolly — Tue, 22 Jun 2021 10:24:45 GMT

have you turned of smart setup

Turn Off smart setup

for the wifi have you tried using a wfi analyser and see what channels in use by neighbours then try and select a free or less congested channel.. if you have SKY Q I would select another 5ghz channel and not use 36

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Broadband dropping but blue light.

Re: Broadband dropping but blue light.