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Need to factory reset BT Smart Home hub 2.

Anonymous — Sun, 04 Jul 2021 09:08:10 GMT

Hello,

I need to factory reset my BT Smart Home Hub 2, as I am having so many problems with the internet, find that the internet is slow, cannot get connected internet runs slow.

Can someone tell me how I factory reset my BT Smart home hub 2.

any help would be appreciated

Thanks

Re: Need to factory reset BT Smart Home hub 2.

imjolly — Sun, 04 Jul 2021 09:11:21 GMT

press the recessed button on back and hold 20/30 secs until hub lights flash

remember turn off smart setup when reboots

Re: Need to factory reset BT Smart Home hub 2.

lifeonmars — Sun, 04 Jul 2021 09:36:02 GMT

For subscribers on VDSL the latest firmware issued on a BT Smart Hub 2 was causing problems, So through this forum we managed to get

Firmware version:

v0.26.04.04227-BT

which works well for most people.

see thread.

https://community.bt.com/t5/BT-Devices/2-4GHZ-and-5GHZ-Bands-BT-Smart-Hub-2/td-p/1907547/page/85

to date no updated firmware has been received so BT must still be working on the problem

Re: Need to factory reset BT Smart Home hub 2.

VeteranISPUser — Sun, 04 Jul 2021 09:43:20 GMT

Hi @Anonymous