This topic

Why is my Upload so low?

samtheaspie — Fri, 09 Jul 2021 15:59:56 GMT

Hi All,

Wondering if you wonderful people can help. When I was on EE I was getting 20 meg upload, I am on BT and now its only 9meg if I am lucky. I would love to know if I am banded? Or an I on the right profile? Did a BT speedtest and it came back with 50meg? Something doesnt quite feel right?

Here are my stats.

Product name:

BT Hub 6A

Serial number:

+084318+NQ81186241

Firmware version:

SG4B1000E020

Firmware updated:

20-Dec-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 3 Hours 47 Minutes 35 Seconds

Data rate:

15.00 Mbps / 55.00 Mbps

Maximum data rate:

21098 / 65383

Noise margin:

10.1 dB / 8.7 dB

Line attenuation:

27.3 dB

Signal attenuation:

19.8 dB / 27.3 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

522 MB Uploaded / 20 GB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-HFR9

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-HFR9

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

MAC address:

AC:3B:77:15:24:DD

Software variant:

Boot loader:

9.2.0

Re: Why is my Upload so low?

imjolly — Fri, 09 Jul 2021 16:17:23 GMT

Can you try the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Your connections time is only 3hrs is that due to hub dropping connection or manual reset?

Your have a 55/15mb connection so I assume you are on fibre 2 package

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Why is my Upload so low?

The_PIT — Fri, 09 Jul 2021 17:11:21 GMT

I had the same issue now whether they'll do anything is another matter as upload isn't covered. In my case the support guy I spoke to could see a lot of errors plus resyncing going on so logged the call.

They managed to get the speed up to spec by resetting the dslam but the line was unstable so they had to slap on interleave which meant I lost a bit of the max speed but the line stayed up plus I still had full speed on the uplink.

In mine case the phone was perfect zippo noise.

Re: Why is my Upload so low?

samtheaspie — Fri, 09 Jul 2021 18:55:31 GMT

It’s so odd.. I’m just gonna leave it and see if it picks up.

Re: Why is my Upload so low?

pippincp — Fri, 09 Jul 2021 19:32:07 GMT

Perhaps @imjolly will ask one of the mods to take a look for you.

Re: Why is my Upload so low?

samtheaspie — Fri, 09 Jul 2021 20:05:54 GMT

I’d appreciate that @pippincp

Re: Why is my Upload so low?

JohnC2 — Sat, 10 Jul 2021 07:32:32 GMT

Hi @samtheaspie, would you be able to confirm if you are on a Fibre 2 package?

cheers

John

Re: Why is my Upload so low?

samtheaspie — Sat, 10 Jul 2021 08:52:39 GMT

@JohnC2

Re: Why is my Upload so low?

JohnC2 — Sat, 10 Jul 2021 08:59:27 GMT

Hi @samtheaspie, thanks for confirming that for me. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers
John

Re: Why is my Upload so low?

samtheaspie — Sat, 10 Jul 2021 10:57:05 GMT

@JohnC2 @Done that thank you

Re: Why is my Upload so low?

JohnC2 — Sat, 10 Jul 2021 11:07:42 GMT

Hi @samtheaspie thanks and I can see your details in our queue. One of the team will be in touch with you in the next day or 2.

cheers
John

Re: Why is my Upload so low?

samtheaspie — Sat, 10 Jul 2021 11:43:21 GMT

@JohnC2 @Thank you 🙂

Re: Why is my Upload so low?

samtheaspie — Mon, 12 Jul 2021 13:54:55 GMT

so turns out after speaking to a rather helpful woman who knew how to do her job, I am capped… however I have to wait for an order to complete. Thanks everyone im gonna have to stick this one out!

Re: Why is my Upload so low?

DanielS — Mon, 12 Jul 2021 17:05:06 GMT

Hi @samtheaspie,

We placed the order to correct your speed profile on the 10th. It's due to complete tomorrow 🙂

If you need anything, please let us know.

Thanks

DanielS

Re: Why is my Upload so low?

samtheaspie — Mon, 12 Jul 2021 17:24:17 GMT

@DanielS Thats awesome thank you!

Re: Why is my Upload so low?

Petertinypop126 — Mon, 12 Jul 2021 21:49:12 GMT

Hi sorry to hear this it depends on your package there could be a technical glitch

You can contact customer service

On 150 from a BT mobile sim or 0800800150 from any other phone

Re: Why is my Upload so low?

samtheaspie — Tue, 13 Jul 2021 08:43:05 GMT

Thank @DanielS and @JohnC2 This is all sorted now 🙂 60 down and 18 up

Re: Why is my Upload so low?

PaddyB — Tue, 13 Jul 2021 09:47:40 GMT

Hi @samtheaspie,

Thank you for posting back to let us know 🙂

Thanks,

Paddy