This topic

FTTP Underground fibre question

sea2dog — Sat, 10 Jul 2021 18:16:31 GMT

I have FTTP at my newly built property of which I've resided for nearly 3 years.

I'm thinking of getting someone in to extend the fence that was originally erected by the developer, I'm just concerned that when they are digging and erecting the posts that they may come into contact with the BT fibre channels which includes Phone, TV and BB.

One section does look like it just may cross over from the BT pavement lid outside, so I'm wondering if someone from BT could come visit to put my mind at rest as I'd rather know in advance from BT rather than who will be erecting the extended fence and posts as BT know how it is laid for FTTP customers.

Would this be possible to arrange a BT fibre expert to come visit just to be safe prior to the job being done as it may be that only one side would be safer being fenced rather than it being right angled.

I ask all this because I get good FTTP speeds and I don't really want any such damage to the fibre if the worse were to happen.

Regards.

Re: FTTP Underground fibre question

NeilO — Sat, 10 Jul 2021 18:22:55 GMT

Hi @sea2dog thanks for posting, this is something you'd need to organise directly with Openreach as they own and maintain the FTTP network. Check out this Openreach webpage for more info, I believe it's the click before you dig process that you'll need to follow.

Thanks

Neil

Re: FTTP Underground fibre question

sea2dog — Sat, 10 Jul 2021 19:23:20 GMT

Looks like the customer needs to pay for a map so I don't think I'll bother, we won't be right angling over so it shouldn't be a problem, all I wanted to know was in what direction the fibre was directed from the BT pavement lid to the box outside our house.

Re: FTTP Underground fibre question

David500 — Sat, 10 Jul 2021 20:37:41 GMT

You looked under the first option. Try the third option:

If you want us to come to your site to check equipment

We can visit your site to locate and check our equipment. We’ll also give you free help and guidance on how to deal with it. We call this Click before you dig.

How to arrange a Click before you dig site visit

for sites in England, Scotland and Wales: fill in this form and email it to us
for sites in Northern Ireland: email us the details.

Re: FTTP Underground fibre question

sea2dog — Sat, 10 Jul 2021 21:03:19 GMT

The first section asks for Company, would this be the person who will be doing the work? ie erecting the fence? If so I only have his first name.

Re: FTTP Underground fibre question

sea2dog — Sat, 10 Jul 2021 23:50:29 GMT

I filled the form in and after saving it I sent it off to the email address suggested.

Some of the info I had to say unknown to as I didn't know myself.

Thanks for helping.

Re: FTTP Underground fibre question

Starwire — Sun, 11 Jul 2021 10:06:16 GMT

Let me assure you, the cost of finding out where the fibre cable is, is a lot cheaper to that of Openreach coming out to fix it when your fence guy damages it.

Re: FTTP Underground fibre question

sea2dog — Sun, 11 Jul 2021 10:43:58 GMT

Are you saying that I'll still be charged for the visit? I thought according to someone on here was that if I chose the option that I have done there would be no charge?

We are BT customers.

Re: FTTP Underground fibre question

pippincp — Sun, 11 Jul 2021 11:17:54 GMT

You are a BTRetail customer the same as if you were with Sky or any other ISP. Openreach supply and maintain the fibre network and is a company run independantly of BTRetail. Being a BT customer gives you no advantage over any other ISP's customer.

When Openreach reply to your query they will advise if there will be a charge or not.

Re: FTTP Underground fibre question

sea2dog — Sun, 11 Jul 2021 11:50:56 GMT

That's how I understand it, thanks for the help.

Re: FTTP Underground fibre question

Starwire — Sun, 11 Jul 2021 13:26:22 GMT

No idea, ask Openreach.

Re: FTTP Underground fibre question

pippincp — Sun, 11 Jul 2021 16:35:05 GMT

You can always try contacting them on Twitter.

Re: FTTP Underground fibre question

mickw01 — Mon, 12 Jul 2021 17:29:07 GMT

check to see if it's in grey duct, I think it should be buried about 18" down just ask the person putting the fence posts in to be careful digging around it and as long as they don't damage the duct the fibre should be ok

Re: FTTP Underground fibre question

sea2dog — Tue, 13 Jul 2021 00:07:19 GMT

Could a mod please undo the solution on this thread as I hit that option in error?